Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
HELP DESK TECHNICIAN
GENERAL STATEMENT OF JOB
Under general supervision provides firstlevel technical support to all users and operations of Graftons Information Technology systems. Duties include answering Help Desk queries resolving issues when possible routing complex problems to secondlevel support maintaining the issue tracking system; troubleshooting and resolving common problems occurring with any of the companys supported technology. Reports to the Help Desk Supervisor.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
- Take Help Desk phone calls emails and issue tracking system user portal entries creates tracking tickets performs onsite and inperson visits
- Provide general how to assistance
- Reset disabled accounts and/or provide passwords
- Use remote access tools to troubleshoot problems
- Resolve common technology issues onsite at campuses and group homes
- Perform physical desktop imaging utilizing predefined desktop images
- Perform Physical Inventory cycle counts
- Participate in oncall rotations
- Travel to Grafton locations as required
- Performs other duties as assigned.
MINIMUM TRAINING AND EXPERIENCE
- High school graduation or equivalent supplemented by technical/vocational training in relevant area.
- Requires minimum of 1 year of experience providing technical information systems support to include maintaining hardware software and networking for Windows network environments; or any equivalent combination of training and experience which provides the required skills knowledge and abilities.
- Certifications such as A Network and MCP are a plus.
EMPLOYEE BENEFITS
- Medical dental and vision
- Flexible Spending & Health Savings Accounts
- 401(k) including an employer match
- Generous Paid Time Off plan
- Education Assistance
- Life Insurance
- Employee Assistance Program (EAP)
- Shortterm disability (STD)
- Longterm disability (LTD)
- As Grafton is a 501(c)(3) nonprofit you may be eligible for federal student loan forgiveness
Grafton is an equal employment opportunity employer and tobaccofree workplace.
#PROFGRAFTON
Required Experience:
IC
Employment Type
Full-Time
