Customer Services Adviser
Customer Services Adviser
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Job Description
Customer Services Adviser
Reference number: JR247170
Location: Kaplan Living Glasgow
Working pattern: Part time 32 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: 20965 per annum
We are looking for a Customer Services Adviser to join our team.
As a Customer Service Adviser you will be primarily responsible for Building management Financial Marketing & Promotion Service provision Compliance and any other duties as required by the Management team
This is an excellent opportunity for someone who has previous customer service experience and is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role
Provide cheerful reception service to all students and visitors
Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the more than just a room philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to students needs
Have experience in a customerfacing environment
Have experience working in an effective Health & Safety culture in line with legislation
Have good IT skills (MS Word Excel etc.) and be adaptable to foster new skills to operate Kaplans internal management systems
Ability to offer flexibility in working hours
Maintain confidentiality of anything discussed overheard or dealt with whilst carrying out the role
Essential skills/ experience
Have experience in customer service hospitality or student service provision ideally accommodation
Be able to engage in team work
To be able to work on own initiative
Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc. one of the worlds most diversified education businesses Kaplan Living is a leading provider of Purposebuilt Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary and paths for career progression we offer a comprehensive benefits package that includes:
36 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter by 11pm on Wednesday 21st May 2025 detailing how you meet the requirements of the role. Please note we recommend that you apply at the earliest as this vacancy will be closed once we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our backgroundchecking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including childrens barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check for roles that include teaching or coaching a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team .
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways werededicated to fostering a diverse equitable and inclusive global workforce. As equal opportunity employers we ensure fair treatment for all employees safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010 and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation appreciating the distinct viewpoints and contributions they especially encourage applications from underrepresented groups including diverse racial and ethnic backgrounds LGBTQ individuals women people with visible and hidden disabilities and individuals of any age or family status.
Furthermore we proudly endorse and providea platform for our Employee Resource Groups such asKaplan Pride Higher Ground Race Ethnicity and Cultural Heritage Group and Parents and Carers. These groups serve as vital forums for support connection and advocacy within our company
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
