Event Services Manager

Coordinates all staff responsible for event services coordination and oversees daily operation and communication with key event partners. Also leads team members in the training and efficient utilization of reservation and diagramming software.

This position is not eligible for VISA Sponsorship.

This position is not eligible for Hybrid/Remote work schedule.

Boise State Universitys Department of Public Safety is responsible for more than people addition to university Security our team includes the universitys Emergency Management Department Transportation (Shuttle buses and the Cycle Learning Center) and Parking and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling competitive pay rates meaningful and impactful work and healthy teams. Public Safety will encourage you to take time doing what is most important to you whether that is spending time with family traveling or increasing your education. We want the best employees. If you are a high performer whos gotten lost at other organizations who just dont seem to get it come meet us. We are different and always seeking ways to improve. Apply and let us prove it!

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies procedures and defined internal controls. Problems typically involve a single area process or constituent group. Ensures accountability and stewardship of campus resources (operational financial and human) in compliance with departmental standards and procedures.

Coordinates collects organizes and distributes information from event and conference planners and staff for custodial and set-up crew audiovisual parking and security evening and weekend managers and others relevant to the event planning and production process.
Meets with VIP and major event clients to determine needs and provide assistance in the planning stages of each conference and event.
Determines appropriate fee schedules and/or negotiates rates charged from multi-tiered fee schedules.
Develops and implements procedures and standards for the venue.
Trouble-shoots issues/challenges that arise with the software on behalf of the department.
Prepares reports for facility usage optimization event and customer summaries invoice reports assesses event evaluations and incorporates suggestions into future planning.
Explains and clarifies Boise State & State of Idaho policies procedures and laws to customers and staff including restrictions limitations and customer obligations regarding facility use
Provides leadership and management of the units under the supervision and coordination of his/her chain of command.
Includes the hiring coaching and termination of direct reports.
Manages employees scheduling work assignments communication and personnel development.
Evaluates employee performance gives regular feedback and conducts annual performance reviews.
Leads a unified team for the entire unit assisting with communication team building professional development incentives and compensation review programs.
Ensures customer service for the entire campus community as well as the general public.
Monitors work activities to ensure compliance with policies and procedures. Makes recommendations for changes and improvements to existing standards policies and procedures.
Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met.
Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
Responds to Campuss unplanned events and emergency calls within 30 minutes.
Lead and motivate part-time security staff in a high-stress environment.
Work irregular schedules including nights weekends and holidays.
May perform other duties as needed.

Ability to make independent decisions in the best interest of the facility/department.
Knowledge of Risk Management policies procedures and principles.
Ability to make quick rational decisions.
Working knowledge of event scheduling methods facility use agreements event planning
process and food service management.
Ability or capacity to recruit hire train mentor and evaluate student and full-time staff.
Organization and coordination of event staff and event logistics.
Must have computer skills and understanding of software computer systems and Google
applications.
Excellent communication skills to work. as a high level customer service representative for
event patrons.
Experience managing budgets.
Knowledge of or experience with supervisory role.
Ability to coordinate with outside partners (police fire EMS contracted vendors).

Bachelors Degree or equivalent experience.

To be considered for the position please submit the following material:
Resume with employment history (including dates of employment)
Cover Letter indicating your interest and qualifications for the position
3 Professional References

Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idahos Treasure Valley at Experience:

Manager