Dispatch Coordinator

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hasslefree car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10Day MoneyBack Guarantee and thats just the beginning.

Named two years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hardworking and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia and Prince Edward Island with recent expansion into British Columbia. Clutch is backed by a number of worldclass investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the Role:

Were looking for a Dispatch Coordinator to join our Marketplace Supply () team. This role is all about coordination and communication youll be the critical link between our advisors finalizing customer deals and our Field Operations team executing at the curb. Youll work behind the scenes to make sure every vehicle pickup goes off without a hitch helping to deliver a seamless experience for customers selling their vehicles to Clutch.

What Youll Do:

• Coordinate daily scheduling and routing of vehicle pickups in partnership with our Field Operations team
• Serve as the point person for dispatching and logistics for the Sell to Clutch process
• Communicate clearly and professionally with customers to confirm logistics reschedule as needed and ensure a smooth handoff to our field team
• Act as the internal liaison between the advisor team and field operations to ensure pickup times are accurate and achievable
• Monitor and troubleshoot any issues with appointments proactively resolving customer or operational blockers
• Keep systems up to date and accurate in tools like HubSpot Slack and our proprietary dispatching tools
• Look for opportunities to streamline processes and improve the customer and field experience

All About You:

• 13 years of experience in a logistics scheduling dispatch or operations coordination role
• Excellent phone presence and communication skill you can make a great impression quickly and speak confidently with customers
• Incredibly organized with strong attention to detail
• Comfortable multitasking and working in a fastpaced environment
• Proactive and solutionsoriented you dont just identify problems you jump in to fix them
• Familiarity with routing or scheduling software is a strong asset
• Experience working with tools like HubSpot Slack and Google Sheets is a plus
• Must be comfortable working 100% onsite at our Mississauga facility
• Willing to work from Tuesday to Saturday from 10AM 6PM or 11AM 7PM

Why youll love it at Clutch:

• Autonomy & ownership create your own path and own your work
• Competitive compensation!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email.