Implementation & Operations Manager
Implementation & Operations Manager
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Job Description
About Sonio
Each year 140M children are born. Birth defects affect 1 in 33 births in developed countries and in 50% of cases they are not detected during prenatal examinations. Prenatal medicine is particularly complex and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.
Resulting from 5 years of collaboration between worldrenowned experts from Necker Hospital and Ecole Polytechnique Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database Sonio aims to become the reference tool to help practitioners improve screening reduce diagnostic errors and optimize pregnant womens medical path.
Sonios mission is to improve womens and childrens health by promoting access and quality of care through technological innovation medical expertise and collective intelligence.
About the role
The Implementation Project Manager will play a critical role in leading the successful onboarding of the Sonio reporting software to new clients. This role combines project management customer success and technical insight to deliver an outstanding client experience from contract signature to golive and handover.
Client Implementation Leadership & Project Management
Own the full implementation process: planning coordination timelines and risk management
Act as the main clientfacing PM during onboarding aligning expectations on both client and Sonio sides
Product Expertise & Communication
Build strong product knowledge across software clinical use cases and system architecture
Translate client needs into clear actions for product and engineering teams
Collaborate with AMs product specialists and solution engineers for smooth delivery
CrossFunctional Collaboration
Bridge communication between clients and internal teams to align on scope timelines and deliverables
Basic Technical Troubleshooting
Use technical skills to solve common onboarding issues or escalate when needed
DataDriven Analysis & GoLive Readiness
Define key KPIs and analyze usage data to track readiness and success
Ensure a smooth golive and transition from Sales to Account Management
Customer Success Orientation
Focus on client value adoption and satisfaction
Help build scalable onboarding processes and documentation for future clients
About the profile
Sonio is a missiondriven company so interest in our mission is critical. Other requirements are:
We are looking for someone with a first experience in project management
You take initiative and dont wait around to solve problems you just do it.
You work well with others and youre not afraid to challenge ideas to make things better.
Youre comfortable talking to clients handling requests and managing tough situations calmly.
Youre independent reliable and know how to move things forward without being micromanaged.
You anticipate whats coming and make sure everyones aligned through clear communication.
Youre handson practical and always ready to roll up your sleeves to make things happen.
Localisation: Boston or West Coast
We move fast and aspire to be transparent over the process our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week if you have not heard from us please follow up at
Required Experience:
Manager
Employment Type
Full-Time
