Transport Coordinator

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary:

The Patient Transport Coordinator oversees the team that is responsible for escorting/transporting patients or deceased individuals within the hospital premises. The General Responsibilities for the Greeter/Switchboard Coordinator position include the following but may identify other responsibilities that the position can fulfill. Responsibilities can vary among accounts depending on business necessities and Central Maine Healthcare requirements.

Essential Duties:

• Acts as a source of Central Maine Healthcare knowledge for employees customers patients and family members/visitors who seek information directions guidance and assistance when on the premises.

• Maintains effective interdepartmental intradepartmental and other external relationships and communications to foster a service attitude and to cooperatively provide the highest quality health care service

• Assist with the hiring of patient transport team members.

• Train new team members to the standard of practice for the transport role.

• Will monitor team members engaging with patients throughout the hospital to assist with transport across the system to ensure standard/best practices and will escalate to the manager when appropriate.

• Assists with monitoring team member turnover overtime and absenteeism for the department and provides information to the manager on a regular basis.

• Assists manager in developing standard work for all roles and responsibilities to ensure quality services and standard practice.

• Assists with ongoing training for team members including orientation and inservices according to hospital policy and team member and organizational needs.

• Masters and leads by example all roles and responsibilities listed on the greeter and switchboard job descriptions.

Education and Experience:

• High School Diploma GED or equivalent experience.

Knowledge Skills and Abilities:

• Ability to maintain a positive attitude and display compassion courtesy and respect to all others.

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential to the role.

• Ability to communicate with customers patients coworkers and other department contacts with professionalism and respect.

• Ability to maintain a professional relationship with all coworkers vendor and contractor representatives supervisors managers customers and Central Maine Healthcare representatives.

• Ability to provide clear directions and respond accordingly to patients customers coworkers and all others that interact with them on a daily basis.

• Ability to adhere to and follow/exercise guidelines pertaining to HIPAA laws and the proper handling and maintaining of an environment where protected health information (PHI) is safeguarded.

• Ability to use a computer smartphone/tablet and other electronics/technology and communications devices where required.

• Ability to use sound judgment to plan and accomplish tasks and goals.

• Ability to learn and apply customer service/hospitality skills and techniques to help enhance the overall experience for customers patients family members and coworkers.

• Ability to follow and uphold all safety requirements and regulations for

• Time management and scheduling skills are essential

• Inperson verbal and written communication skills are essential. Must be able to engage patients visitors and coworkers with professionalism empathy and courtesy.

• Strong communication skills and the ability to work with a variety of backgrounds are required

• Superior customer service skills maintains professionalism at all times

• Excellent verbal and written communication skills

• Usage of applicable protective equipment when necessary to prevent exposure to potentially infectious agents

• Knowledgeable about Good Document Handling Practices

• Ability to engage patients and team members utilizing the CMH Experience Standards

  I am creating a warming caring and nonjudgmental environment

  I am actively listening and seeking information

  I am honest truthful and consistent

  I am respectful treating all individuals with dignity and empathy

  I am serving as a role model taking both initiative and ownership when appropriate

  I am working collaboratively and demonstrating teamwork

I am resilient and adapt to change in positive ways.

If you are passionate about making a difference and are looking for your next great career opportunity we look forward to reviewing your application!