Operation Support Specialist - Remote
Operation Support Specialist - Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Operation Support Specialist (OSS) is responsible for providing realtime technical and operational support to field technicians managing incoming support. The OSS delivers full tech support for systems and mapping tools assists in resolving jobrelated issues and actively challenges referrals and suspended jobs within VX Field to ensure proper coding and workflow.
Why Work for Conexa Technologies a subsidiary of CS Contract Solutions and its family of companies
Our culture is one that recognizes people are a companys number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.
What we are looking for...
Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here you will need to align with them. Honesty and Integrity Attitude Over Skills Courage through Communications The 3 Es. Effort Energy and Execution Keep Your Axe Sharp Role and Responsibilities
Role and Responsibilities for the Operation Support Specialist
The OSS is responsible for all jobrelated issues as it pertains but not limited to:
- Taking support requests from the field utilizing our telegram team app and to remedy issues and challenge job referrals.
- To take requests in a First In First Out (FIFO) basis.
- Fulltech support as it pertains to systems and maps.
- Real time advice/support for technicians in the field.
- To challenge every single potential referral or suspended job in VX Field and ensure coding and hand off to other buckets are correct.
- Interact with internal and external stakeholders for additional support needs.
- This team will also handle the administrative and reporting tasks as it pertains to:
- Schedule exception or call out reporting by 7:30am.
- Attendance reporting daily by 8:30am.
- Communicating with FTR Dispatch Vendor Management and utilizing VX Field to monitor jobs and technician routes.
Qualifications and Education Requirements
- High school diploma OR relevant experience in operations and project management
- Strong organizational and timemanagement skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and project management software
- Ability to work independently and prioritize tasks effectively.
- High level of professionalism and discretion
- Detailoriented and able to multitask
- Ability to work in a fastpaced and deadline driven environment.
Compensation
This is a temporary remotebased position.
Employment Type
Full Time
