Tele-Health Engagement Officer
Tele-Health Engagement Officer
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
DUTIES & RESPONSIBILITIES:
The key responsibilities of TeleHealth Engagement Officer include:
- Provide realtime or scheduled teleconsultations covering both physical and mental health concerns.
- Offer diagnosis treatment guidance and basic psychosocial support following national and SCH clinical/MHPSS protocols.
- Refer severe or highrisk cases (e.g. suicide risk psychosis trauma) according to SCHs referral protocol or mobile outreach for followup.
- Coordinate closely with Clinic Assistants and mobile teams to ensure patients receive appropriate care and followup.
- Liaise with SCHs mental health focal point for technical guidance and referrals.
- Support joint case discussions or care planning for patients with combined physical and emotional health needs.
- Accurately record clinical and counseling notes using SCHs secure digital system or logbooks.
- Submit daily/weekly summaries of consultations while maintaining strict confidentiality and ethical standards.
- Use appropriate consent and privacy protocols especially for mental health sessions.
- Participate in postdisaster teleoutreach or emergency mental health services particularly in displacement or highstress environments.
- Provide psychological first aid (PFA) and brief solutionfocused interventions as needed.
- Share recommendations with field teams to strengthen psychosocial care strategies.
- Identify gaps in remote service delivery and contribute to improving SCHs teleconsultation and MHPSS integration model.
- Attend periodic team checkins or remote supervision sessions to share learning and improve quality.
- Conduct scheduled or proactive phone calls to clients enrolled in TB HIV and other chronic or highpriority care programs.
- Track client treatment adherence appointment followup and medication refill needs; provide reminders and counseling support as needed.
- Coordinate with field teams to flag default cases or missed followups and ensure timely intervention.
- Maintain a regular call log and case tracking sheet ensuring all interactions are documented securely and ethically.
- Build rapport with clients to support retention in care and reduce losstofollowup during or after emergency disruptions.
Qualifications :
KEY SKILLS
The key skills required for the position of Tele Health Engagement Officer include:
- Familiarity with TB and HIV care pathways and emergency health response frameworks.
- Able to effectively use telemedicine platforms call systems and digital health tools (e.g. MS Office EMR systems).
- Skilled in empathetic culturally sensitive communication with vulnerable populations.
- Capable of responding quickly to client needs and supporting health teams during emergencies.
- Strong attention to detail in data recording reporting and maintaining client confidentiality.
QUALIFICATIONS AND EXPERIENCE
- Education must be a medical doctor
- Work experience possess a minimum of 2 years of relevant work experience in managing hotlines.
- Proficient use of MS Office and Tele Health applications is a requirement.
Additional Information :
Application:
Interested applicant please send Application Letter Curriculum Vitae (with Two referees including your last employment for reference check) scan or copies of Qualification Documents and National ID as per following APPLY LINK not later than on the evening of 16 May 2025 (Friday).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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