Program Manager: All Colorado Veteran Services

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado addresses the targeted human needs of the most vulnerable individuals and families in our communities. Volunteers of America Colorado is an innovative leader in the provision of quality human services. We anticipate and respond to human needs with creative programming which builds individual selfesteem and selfsufficiency. We actively share our expertise with others contributing to public policy development on human service issues. Volunteers of America Colorado addresses the root causes of societys problems and offers innovative solutions. We are recognized as a valuable resource as we convene and actively participate in human services problemsolving efforts. Volunteers of America Colorado adheres to the highest ethical standards. We are ever mindful of our mission and responsibilities to society.

Job Summary

Program Manager is charged with supervising staff managing programmatic budgets coordinating activities

among community partners collaborating with key stakeholders ensuring compliance with all applicable

rules regulations laws and funder requirements and achieving program objectives. Directly oversees client

service teams and is responsible for developing and implementing programspecific policies and practices

that support staff and client wellbeing the professional development of staff members and promote positive

outcomes for clients. Collaborates with the building manager to maintain front desk and staffing of the

building for daytoday operations. Drives hiring efforts for the team ensuring positions are filled swiftly.

Typically responsible for a single grant or contract.

Essential Duties and Responsibilities

• Oversees the assigned grant agreement by ensuring compliance with grant commitment and expectations of program funders and VOA including the provision of supportive services.
• Trains supervises and evaluates staff members. Ensures compliance with the requirements of their respective job descriptions and in accordance with established best practice standards.
• Oversees hiring firing staffing and scheduling for the SSVF Denver program. Acts as the primary hiring manager.
• Responsible for performance management and evaluations
• Composes and manages annual program budgets representative of grant agreements with program funders; monitors expenses and revises budgets as needed.
• Conducts and facilitates regular internal reviews of all components including monitoring for compliance to program requirements and best practices through client file reviews and client and community feedback. Ensures monthly audits of files. Provides followup and/or corrective action as necessary.
• Is proactive in remaining apprised of evolving program regulations standards and best practices and effectively integrates these practices into program operations.
• Collaborates with administrative services staff to ensure that appropriate financial personnel and operational standards are adhered to as indicated by grant agreements with program funders.
• Reviews general ledgers monthly to ensure spending adheres to grant agreements.
• Aggregates and reviews program data to determine the effectiveness of services and progress in meeting service goals as indicated by program funders.
• Leads STRAT reviews monthly ensuring team is meeting outcomes are being met for the program and strategizing solutions for areas where improvement is needed.
• Reviews and approves invoices for program expenses and ensures expenses adhere to grant agreements.
• Utilizes program data to develop strategic action plans for outreach and service delivery.
• Ensures program staff provide accurate and timely documentation and adhere to confidentiality record keeping reporting and data entry and collection standards.
• Coordinates activities among the community and maintains excellent working relationships with community stakeholders.
• Assists in the preparation of regular grant applications updates or requests for information
• Composes a quarterly outreach plan to rural Colorado communities and where needed conducts outreach to rural Colorado.
• Collaborates with statewide field office staff to facilitate the continuity of highquality services.
• Performs all other duties as assigned.

Anticipated Outcomes

Ensure full coverage for SSVF services throughout programs service area increasing total number of Veterans served in service area by 25% within the first year.

Ensures that Veterans receive services within one week of initial contact.

Ensures that Veterans are housed within one month but no longer than 3 months.

Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health Dental Vision Pet Insurance

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/WorkLife Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Competencies

• Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).
• Models and VOACOs three strategic critical virtues of HHS (Hungry Humble People Smart).
• Must competently translate administrative and direct service practices to diverse groups of stakeholders in support of program objectives.

Supervisory Responsibilities

• Supervises direct service staff

Minimum Qualifications of Position

Bachelors degree in public administration business administration human services or a closely related field or 4 years of equivalent work experience.

1 years of direct supervisory or management experience.

Demonstrated ability to fulfill relevant program compliance and administrative requirements.

Demonstrated ability to lead teams of human service professionals.

Demonstrated abilities in effectively managing program grant agreements contracts and finances.

Must possess a Colorado drivers license and statemandated automobile insurance.

Must possess a personal vehicle that may be used for workrelated travel (reimbursement for mileage is available).

Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position

• Masters degree in public administration business administration human services or a closely related field.
• 2 years of management experience.

Knowledge and Skills

• Demonstrated skillsets in financial management operational management grants/contacts management and personnel management.
• Ability to inspire train mentor and lead teams.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.
• Ability to work and thrive within a diverse multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate selfcare in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Salary Range

• $56684$66000 annual

Working Conditions and Physical Requirements

• Travel throughout the programs service area is required on a regular basis.
• Must be able to work in diverse and at times environments such as homeless shelters service facilities streets offices and all other locations as necessary to fulfill program objectives.

Position Type and Expected Hours of Work

FullTime or PartTime as indicated in posting.

Work hours may vary but are typically scheduled around a 40hour workweek designed to fulfill program objectives with occasional overtime requirements.

Location

• Throughout the program service area. Primary offices in Denver. VSS Field Offices located are in: Denver Greeley Fort Collins Grand Junction Durango Alamosa Pueblo and Colorado Springs.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.