Technical Support Specialist (Slovak & Czech Language)
Technical Support Specialist (Slovak & Czech Language)
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Roche Diagnostics is a division of Roche. As a science-driven company we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study we attract and retain some of the worlds most talented our daily work were committed to finding better ways to prevent diagnose and monitor disease.
The Opportunity:
Dealing with support requests and queries received from customers and staff by digital tools phone or email that arise before and after system placement for IVD (In vitro diagnostics).
Technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.
Conducting and Design of Customer and Staff Training
Proper documentation of all activities in the CRM (Customer Relationship Management) system.
Application activities at the customers site Field Service and Sales Reps support.
Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.
Who you are:
Proficient Czech and/or Slovak language (mandatory)
Higher professional education or university degree preferred technical and medical or related (biological chemical biotech)
Work experience with diagnostic instruments and in a medical laboratory is an advantage.
English communication skills- necessary for abroad training sessions/ documentation/ team cooperation
Demonstrating strong listening and communication skills when engaging with people and being comfortable as part of a team ability to work under time pressure.
Very good organization skills with a desire to complete tasks ensuring you always deliver on your promises.
A self-starter who takes pride in his achievements but equally can overcome setbacks quickly looking for the positive in every situation.
Knowledge of MS Office.
Driving license B.
This is a hybrid role with two office days per week.
For the Bratislava location the salary starts from 1 700 EUR gross / month. For the Prague location the salary starts from 47 000 CZK / month. Final salary depends on the successful candidates level of experience skills and qualifications.
For Warsaw - the salary will be discussed on a one to one basis.
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controller of your personal data is Roche Diagnostics Polska sp. z o.o. ul. Domaniewska 28 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data rectify it delete it limit processing transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: More information on the principles of processing your personal data by Roche at the link: Diagnostics sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities all necessary information regarding the reporting process can be found on our website: we are A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact. Roche is an Equal Opportunity Employer.
Lets build a healthier future together.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
