Job Posting Title Technical Support Representative
Job Posting Title Technical Support Representative
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Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission.
As the Technical Customer Support Representative you will provide aftersales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region.
You will be based onsite in our office in Whittle Leicester.
What you will do
Provide aftersales customer service and remote technical support to customers ensuring high customer happiness.
Answer customers inquiries (via phone fax email IM etc.) efficiently accurately and expertly.
Formally detail customer complaints/service notifications and interactions per company guidelines.
Accurately diagnose and troubleshoot customers technical problems and provide responses regarding general questions service products spare part number identification and pricing.
Build a service order or customer concern if a remote solution cannot be offered.
When vital transfer complaints for investigation and resolution to the relevant people /departments.
Leverage company knowledge and resources to ensure the delivery of valued costeffective aftersales service and technical support to customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Product Services and R&D/ Engineering.
Develop and maintain strong working relationships with distributors customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Products Services Field Services and R&D/Engineering.
Education and experience
Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
Affinity with Information Technologies including Windows operating environment device connectivity network design and supportability.
Knowledge of one or more software programming languages would be a significant advantage.
Excellent interpersonal skills on different levels.
CustomerFocused management/planning approach.
Ability to switch quickly between tasks and processes.
Strong time management / planning skills.
Ability to identify process improvement opportunities and raise it to the Supervisor.
What are some of the benefits of working at Baxter
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Dedication to growing and developing an inclusive and diverse workforce
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
