Customer Service Representative - Inbound Calls
Customer Service Representative - Inbound Calls
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Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development both professionally and personally.
Innovation: Join a forwardthinking team that embraces innovation and cuttingedge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
WorkLife Balance: We value worklife balance and offer flexible working arrangements to support our employees
Job Description
The Representative Customer Service position interfaces with customers via inbound calls or Emails. This position provides customer service support and resolution of routine problems regarding clients product or services. Language Good communication skill in English is required
Mandate: Minimum of 2.5 Yrs of Inbound Call Centre Experience
Education Graduate/Undergraduate
Shift Night Shift
Week off Saturday & Sunday
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding use decisionsupport tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous friendly and professional manner using agreed upon procedures
Learning the Tools & required knowledge in handling the Query / Requests/ Complaints of Customer in solving their issues.
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services to improve on Sales
Track document and retrieve information for Customers Q/R/C to resolve.
Candidate Profile
Graduate / Undergraduate in any discipline (may vary basis the job requirement)
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate both written and verbally
Dependable with strong attention to detail
Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fastpaced high production work environment
Ability to work as a team member as well as independently
Demonstrate patience in all customer contact simulations including maintaining a pleasant and professional tone and manner
Ability to rotate shifts as needed
Based on location and/or program additional experience/skills may be required
Confirm customer understanding of the solution and provide additional customer education as needed
Demonstrate strong probing and problemsolving skills
Should be able to handle complex queries from customer and resolve the same independently
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
