drjobs Technical Support Specialist - L1

Technical Support Specialist - L1

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1 Vacancy
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Job Location drjobs

Colombo - Sri Lanka

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About the company:

Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure cybersecurity ERP and custom software development. With a clientfocused approach our client empowers businesses worldwide to grow and adapt in a digital world.

About the Job:

The Technical Support Specialist L1 provides firstline support by troubleshooting technical issues maintaining systems and assisting users. This role is essential in ensuring smooth IT operations and delivering a highquality support experience to clients across our clients services.

Responsibilities:

  • Troubleshoot and resolve technical issues (e.g. Microsoft 365 hardware connectivity)
  • Deliver customer support via phone email or chat.
  • Log and manage support tickets accurately
  • Escalate complex issues to higherlevel teams when needed.
  • Monitor systems to proactively detect and address issues.
  • Assist users with basic software/system training
  • Perform routine maintenance tasks (updates backups checks)

Qualifications:

  • Minimum 1 year of experience in a similar technical support role
  • Bachelors degree or equivalent qualification
  • Basic knowledge of OS (Windows macOS Linux) Microsoft 365 Azure and networking
  • Strong communication and customer service skills
  • Solid troubleshooting and problemsolving abilities
  • Certifications like CompTIA A or Microsoft Fundamentals are a plus

If you are interested please send your CV to or apply below.

Employment Type

Full Time

Company Industry

About Company

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