Technical Support Specialist - L1
Technical Support Specialist - L1
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Job Description
About the company:
Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure cybersecurity ERP and custom software development. With a clientfocused approach our client empowers businesses worldwide to grow and adapt in a digital world.
About the Job:
The Technical Support Specialist L1 provides firstline support by troubleshooting technical issues maintaining systems and assisting users. This role is essential in ensuring smooth IT operations and delivering a highquality support experience to clients across our clients services.
Responsibilities:
- Troubleshoot and resolve technical issues (e.g. Microsoft 365 hardware connectivity)
- Deliver customer support via phone email or chat.
- Log and manage support tickets accurately
- Escalate complex issues to higherlevel teams when needed.
- Monitor systems to proactively detect and address issues.
- Assist users with basic software/system training
- Perform routine maintenance tasks (updates backups checks)
Qualifications:
- Minimum 1 year of experience in a similar technical support role
- Bachelors degree or equivalent qualification
- Basic knowledge of OS (Windows macOS Linux) Microsoft 365 Azure and networking
- Strong communication and customer service skills
- Solid troubleshooting and problemsolving abilities
- Certifications like CompTIA A or Microsoft Fundamentals are a plus
If you are interested please send your CV to or apply below.
Employment Type
Full Time
