Technical Service - Admin, Executive
Technical Service - Admin, Executive
Posted on :
12-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
3500 - 3500
Vacancy
1 Vacancy
Posted on :
12-07-2025
Job Description
- To process customer s order and key in Sales Order in SAP related to PO for spare parts and services. Feedback to customer on order delivery status as and when needed.
- To handle customer enquiries and complaint via phone calls emails and faxes.
- To ensure payment receipt upon or prior delivery for COD / Cash Basis customers.
- To prepare Quotation to customers as and when required. To submit a quotation bid through the customer portal.
- To arrange delivery for the product and coordinate with Supply Chain on delivery arrangement under the responsibility of the department as and when required by customer / engineers / sales.
- To arrange reverse pick-up and coordinate with admin / Supply Chain on the arrival of goods for the reverse pick-up.
- Create new service calls in SAP for T&C breakdowns PPM and in-house repair jobs. Update the CEC in SAP for new installations or terminations related to Purchase RRP Loan GRN and NCR cases. Update and close service calls in SAP then proceed with invoicing and Delivery Order for billing purposes.
- To ensure continual compliance with ISO 9001 and GDPMD requirement for the department.
- Document filling timely according to standard procedure and maintain proper filling system of all documentation in the department.
- Conduct pre-stock take sessions and perform stock takes every six months. To monitor the inventory record of spare part and charge out those used parts in SAP by issuing the Letter of Acknowledge (LOA) or Invoice and DO.
- Document filling timely according to standard procedure and maintain proper filling system of all documentation in the department.
- To capture and manage the Service Contract details in SAP and update the contract information in the Customer Equipment Card within the system.
- Responsible for in-house repair and follow up with engineer / supplier on the repairing status. Correspondence with forwarder supplier and customer to ensure smooth and efficient import and export shipment for Depot Repair Case.
- To monitor the return of acknowledge D/O and Service Report after returned the repaired unit.
- To monitor the inventory record of the measuring tools and spare part.
- To arrange T&C appointment with customer and engineer and prepare the related documentations for the T&C.
- To monthly reports to internal / external stakeholders.
- To oversee the customer portal and upload invoices and delivery orders (DO) within the portal.
Requirements
- The minimum academic qualification required for this role is a diploma.
- Possess good communication skills and ability to liaise with authorities consultants auditors and foreign manufacturers.
- Able to work independently.
- Computer literate especially Microsoft Office.
- Basic understanding and knowledge of products Sales & Service Tax (SST) E-invoicing & ISO Quality Management System & GDPMD.
- Understand of daily operation flow.
- Good communication and presentation skills.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
