About the Office of Student Experience

Mount Royal Universitys Office of Student Experience works closely with staff and faculty to better understand our students and learn what we can do to ensure their success. Our goal is to help students learn about and navigate campus resources. As such we are home to Orientation Mentorship MultiFaith and Spirituality supports and largerscale programming.

About the role

Reporting to the Manager of Student Experience the Engagement Supervisor provides thoughtful oversight and execution support for multifaceted programs including Orientation Experience and Engagement and the Multifaith and Spirituality team. The supervisor oversees a team of three professional staff 10 faith leaders and is ultimately responsible for 40 Engagement Peers and 150 Orientation Leaders. This role is responsible for overseeing and providing feedback on the complex daytoday tasks of the Orientation Coordinator and Student Experience and Engagement Coordinators. Together this team develops and executes highimpact vibrant experiences on campus for students that support with developing students capability resourcefulness and affinity to Mount Royal.

The Supervisor is responsible for investigating student trends and developing valuable snapshots of the student experience for the larger campus community including faculty and staff. Working with the Manager of Student Experience this position will develop and implement a robust engagement program rooted in best practice and theoretical understanding of student development.

Additionally they provide administrative and logistical support for all of the Offices initiatives including financial management external facing stewardship and vendor coordination. The highlevel detailoriented operational support provided by the supervisor is critical to the offices success in developing and implementing impactful student transition and retention initiatives.

Responsibilities

Supervision and Administration

• Supports trains and onboards three fulltime professional staff to achieve strategic goals focused on student retention and success.

• Leads the implementation of all aspects of the student programming within MultiFaith and Spirituality Orientation as well as Student Experience and Engagement to ensure quality and seamless delivery.

• Implements bestinclass project management techniques to address highvolume multifaceted interdepartmental demands navigating competing priorities that include and impact a variety of internal and external serviceproviders such as academic departments student services facilities and external vendors.

• Responsible for supporting logistics and administration for all areas within the Student Experience department including setups room booking invoicing and hospitality needs.

• Supports Coordination as required

• Ensures all vendors and campus partners stakeholders for each event are managed and supported for event execution and safety following all institutional policies and procedures.

• Develops and maintains accurate processes procedures and timelines for all aspects of the administrative operational and programmatic elements of the portfolio. This includes but is not limited to: program proposals budgeting material acquisition vendor liaising bookings requests and assessment.

Program Development

• Responsible for the overarching strategic development implementation and evaluation of comprehensive universitywide programming to enhance student success engagement and retention aligned with the institutions strategic plans.

• Design and implement a range of assessment tools and methods (Qualtrics Mentimeter Jamboards) to gather formative and summative student feedback to evaluate program touchpoints and identify student trends to inform strategic decisionmaking.

• Understands and uses leadership theories and student development theories including integration of communitybased learning practices to support the management recruitment and training of over 100 student volunteers and the delivery of highimpact programming that achieves its objectives.

• Consults with members of the MRU community in order to provide accessible and inclusive programming and curriculum development that support students capability resourcefulness spiritual identity or affinity to Mount Royal.

• Creates and maintains records of program data and reports (i.e. recruitment surveys tracking details) to support with the annual reporting for their portfolio.

• Collect analyze and compare relevant data and student assessments to capture the student experience at Mount Royal.

• Maintains strong professional relationships with Faculties departments institutes and offices.

• Develops and assesses program outcomes including operational programming and learning outcomes.

• Supports the creation of detailed reports and metrics to align with strategic outcomes.

• Implements universal design for learning strategies and differentiated approaches for event planning and communication development for transition events.

Communication and Strategic Partnerships

• Oversees the management and implementation of an innovative sponsorship strategy with external vendors to create meaningful opportunities for engagement to maximize revenue including drafting proposals developing performance indicators and cultivating reciprocal relationships while following all relevant institutional policies and procedures.

• Directs strategic communication plans and broader campaigns that include print email creative media and digital elements using brand guidelines and best practices.

• Responsible for all content approval and oversight of development including graphics and written materials for all communication efforts.

• Navigates relationships with partners both on campus and external by demonstrating business acumen and strong partner relations management focused on ROIs for both parties.

• Collaborates with The Foundation legal and finance to develop sponsorship materials agreements and invoicing for all financial partnerships.

• Demonstrates strong stewardship by providing partners with appropriate assessments metrics and photos after each activation/engagement.

Budget Management

• Oversees the budget for their portfolio and largescale events which include robust future planning all nonlabour operational expenses onetime funding requests needsidentification as well as and sponsorship dollars and external funding.

• Provides regular updates on budget spends and actuals to support with theforecasting for each budget cycle.

• Develops longterm strategies and financial fundraising/sponsorship goals that are informed by best practices to increase and expand financial partnerships within the Office of Student Experience.

• Monitors and tracks spending and revenue including managing invoices vendor forms agreements and contracts in relation to MRUs policies and procedures to ensure proper financial management and tracking.

Other duties as assigned.

Qualifications

• Three or four years year bachelors degree or equivalent.

• 35 years of work experience in the related field.

• Program development experience

• Leadership experience and awareness of team building best practices

• Demonstrated ability in event planning and execution

• Crisis management experience

• Requires knowledge of adult learning theory and student development counseling coaching and assessment of skills.

• Ability to work under pressure while maintaining great attention to detail as well as multitasking. Background in education and a post secondary environment would be an asset.

• Comfort working with people at various levels of authority internal and external to the university including deans faculty and department managers and students.

Salary: $70841 $89646 per annum

Closing Date: May15 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).