Community Engagement Manager
Community Engagement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are:
Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.
As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.
QTS is . People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things.
Who You Are:
You are a dynamic and community-minded professional with a passion for building relationships and fostering trust. You thrive in fast-paced environments where you can serve as a connector between corporate initiatives and local communities. With strong interpersonal and communication skills youre adept at listening to concerns navigating complex stakeholder landscapes and representing your organization with integrity and empathy. You are proactive strategic and comfortable working independently in the field while collaborating cross-functionally with internal teams such as Communications Brand Community Impact and Government Relations.
The Impact You Will Have:
As the Community Engagement Manager at QTS Data Centers you will be the face of QTS in the communities where we operate and grow. Your work will be instrumental in building trust addressing concerns in real-time and ensuring QTS is seen as a responsible and valued corporate partner. By executing a strategic and informed engagement approach you will help mitigate opposition support smooth project execution and uphold QTSs core values. Your efforts will directly contribute to the success of our data center developments and reinforce our commitment to being a positive force in every community we touch.
What You Will Do:
Serve as QTSs primary local representative in a geographic region engaging directly with residents businesses government officials civil society organizations churches and advocacy groups to foster relationships based on integrity and trust.
Establish an on-site presence during major construction projects acting as a first point of contact for community concerns and ensuring quick issue resolution with accountability and respect.
Attend public meetings hearings and town halls to represent QTS and communicate the companys mission demonstrating character and transparency.
Work with QTS Community Impact Team to assess site specific community needs and align with QTS Community Impact priorities to identify fit-for-purpose partnerships in a particular community that align with QTS values and goals.
Identify and develop strategic local partnerships that align with QTSs commitment to supporting communities and volunteerism.
Collaboration with Internal Teams
Partner with Government Relations to navigate regulatory permitting and policy environment in each community and region where operate.
Work with Communications & Brand teams to ensure consistent messaging and support the media team to engage with appropriate local media.
Align with Community Impact on philanthropic initiatives and local partnerships that support families faith organizations and volunteer efforts.
Coordinate with Pre-Development & Real Estate teams to provide insights on community sentiment and potential project risks associated with community opposition.
Risk Mitigation & Outrage Management
Conduct early assessments of community sentiment and political risk before QTS enters a new market ensuring data-driven decision-making.
Implement on-the-ground engagement strategies during construction to prevent minor concerns from escalating into major opposition.
Function as a real-time analytical person addressing complaints (e.g. noise dust traffic) before they turn into larger advocacy efforts against QTS projects.
Provide regular updates to leadership flagging potential issues and recommending initiative-taking solutions.
Long-Term Community Relationship Building
Maintain engagement with local stakeholders after projects are completed ensuring QTS remains a trusted long-term community partner.
Foster relationships with schools nonprofits and civic organizations to support QTSs commitment to family faith and volunteerism.
Monitor and report on community sentiment trends helping QTS stay ahead of emerging issues.
Community Engagement Strategies & Feedback Mechanisms
Develop and execute engagement strategies that include digital engagement platforms community forums and virtual outreach events.
Implement systems for collecting and analyzing community feedback ensuring QTS adapts its approach based on real-time insights.
What You Will Need to be Successful:
- Five or more years of experience in community engagement public affairs government relations or a related field.
- Experience collaborating directly with communities particularly in industries involving land use infrastructure or large-scale development projects.
- Bachelors degree in public affairs Political Science Communications Business or related professional experience.
- Experience in crisis response and managing public opposition to development projects demonstrating accountability and action-oriented leadership.
- Ability to travel regionally with an estimated 50-75% travel depending on project locations.
Nice to Have:
- Experience in real estate development energy mining or hyperscale projects is a plus.
- Technical Proficiency: Familiarity with data analysis tools to assess community feedback and sentiment is preferred.
- Military veterans with Civil Affairs Corps experience or professionals with a background in community engagement for regulated industries are strongly encouraged to apply.
- Exceptional communication and public speaking skills with the ability to engage with diverse stakeholders in a respectful and solution-driven manner.
- Ability to navigate local government processes permitting and regulatory frameworks while maintaining transparency and accountability.
TOTAL REWARDS
- This role is also eligible for a competitive benets package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benets.
- This position is Bonus eligible.
We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The Know Your Rights Poster is included here:
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.
Required Experience:
Manager
Employment Type
Full Time
