Customer Success Manager

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

Revolutionize B2B Payments with Edenred Pay USA

Join our team and be part of a company thats transforming the way businesses pay and get paid.

At Edenred Pay USA were leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.

As part of the global Edenred family we offer a dynamic and inclusive work environment a commitment to employee wellbeing and professional growth and opportunities to drive innovation in the payment industry.

Why Join Us

• CompanyPaid Benefits: We offer 100% companypaid medical coverage for employeeonly plans life insurance AD&D insurance and longterm and shortterm disability.
• Other Benefits Offered: Dental Vision Critical Illness Hospital Indemnity Flexible Spending Account and Accident.
• Competitive Pay: Starting salary from $85000 to $87500 with performancebased incentives
• Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5%.

If youre passionate about innovation and want to make a meaningful impact join us at Edenred Pay USA.

Job Summary:

As a Customer Success Manager at Edenred Pay you will play a pivotal role in fostering enduring partnerships with our most significant clients throughout their postsale journey. Your primary objective will be to enhance client experience and ensure longterm retention by aligning our product offerings with client objectives addressing concerns promptly and collaborating with internal stakeholders to identify opportunities for upselling renewals and service excellence.

The ideal candidate will demonstrate a strong commitment to continuous learning possess exceptional listening skills and exhibit the ability to communicate effectively with internal and external stakeholders at all organizational levels. By developing and implementing strategies that drive customer success you will contribute to the sustained growth and success of our customer base

Supervisory Responsibilities:

• Develop and maintain relationships with customers within your assigned portfolio.
• Conduct monthly and quarterly business reviews both remotely and onsite.
• Collaborate with sales operations and other departments to create success plans tailored for customers.
• Manage contract renewals and negotiations effectively.
• Deliver customer training on product features processes and best practices.
• Oversee activities related to revenue growth product adoption customer satisfaction and retention.
• Optimize the customer journey by implementing structured processes within customer success operations.
• Identify opportunities for new business growth through advocacy and the development of case studies.
• Prepare and present executive summaries on portfolio performance to internal stakeholders.
• Continuously seek opportunities for improvement.
• Stay informed about best practices in the B2B payments industry.
• Perform other duties as assigned

Required Skills/Abilities:

• Strong analytical skills to leverage data in decisionmaking with a solid understanding of business performance metrics.
• Excellent listening verbal and written communication skills with the ability to influence decisions across various organizational levels including executives.
• Proven track record of building and maintaining longterm strategic partnerships that drive growth retention and customer satisfaction.
• Strong empathy for customers and a passion for delivering exceptional experiences.
• Demonstrated leadership abilities with a strong work ethic and the capacity to achieve key performance indicators (KPIs).
• Ability to prioritize tasks and to delegate them when appropriate in a highpaced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal and customer service skills with welldeveloped sales and customer service skills.
• Excellent organizational and time management skills with a proven ability to meet deadlines.

Education and Experience:

• Minimum of a bachelors degree is required. However an equivalent combination of education and experience will be considered.
• 35 years of experience in Customer Success Management preferably within Payments Fintech or SaaS
• At least 5 years of experience managing postsale experiences for Fortune 1000 customers in a fastpaced growth environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity to operate office machines stooping bending to handle files and supplies and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

EEO Statement:

The employment policy of Edenred is to provide meritbased equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process contact

Apply now and Vibe with Us!