Global WFM Manager
Global WFM Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements:
- Oversees and has full responsibility over all operational support aspects of the contact center.
- Must facilitate and monitor all workforce planning issues including staffing scheduling and forecasting systems and policy and procedure.
- May monitor the implementation and execution of all training programs across the contact center. Oversees all aspects of contact center quality issues and support systems implementation and management.
- May be responsible for multiple contact centers.
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
- Will most often be a driving force behind the development of new solutions for programs complex projects processes or activities.
- Serves as final decision/opinion maker in the area coaches mentors and trains others on the area of expertise.
Work Setup: Onsite (Eastwood)
Employment Type
Full Time
