Front Desk Supervisor - Embassy Suites Savannah Historic
Front Desk Supervisor - Embassy Suites Savannah Historic
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Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking forSince being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
H Hospitality Were passionate about delivering exceptional guest experiences.
I Integrity We do the right thing all the time.
L Leadership Were leaders in our industry and in our communities.
T Teamwork Were team players in everything we do.
O Ownership Were the owners of our actions and decisions.
N Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive
Your benefits will include a competitive starting salary and depending upon eligibility a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program which provides reduced hotel room rates at many of our hotels for you and your family plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most fulltime team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand
Embassy Suites by Hilton has perfected the fullservice upscale allsuite hotel. Built on a longstanding legacy that is both inviting and comfortable Embassy Suites properties provide guests with More Reasons to Stay offering openair atriums complimentary cookedtoorder breakfast spacious tworoom suites and complimentary Managers Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business with their family with a group or for leisure our guests return again and again to experience the consistently awarded bestinclass customer service provided at Embassy Suites.
Embassy Suites is one of Hilton Worldwides ten marketleading brands. For more information visit
If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an awardwinning team you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels.
What will I be doing
As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
Assign work and supervise team member performance in all Front Office procedures including but not limited to guest checkin and checkout lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule assign daily work lead preshift meetings inform and train team members
Monitor observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
Required Experience:
Manager
Employment Type
Full-Time
