Customer Service Representative (6 month contract)
Customer Service Representative (6 month contract)
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Salary Not Disclosed
1 Vacancy
Job Description
About the role:
Were seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role youll serve as the welcoming voice of KinCare dedicated to ensuring every interaction exceeds our customers expectations. As the first point of contact youll manage inbound calls from KinCare customers Care Workers and various stakeholders adeptly handling inquiries and adhoc requests with professionalism empathy and timeliness. Youll also be responsible for accurately capturing and updating information in our Salesforce system ensuring all customer interactions are welldocumented and followed through.
This role is fulltime for an initial 6month period with working hours scheduled between 6:00am and 7:00pm Monday to Friday. While we offer generous hybrid work options (up to 3 days each week from home) weekly attendance at our Bella Vista office is required. As such only Sydneybased candidates will be considered. Your first two weeks will be spent in the office fulltime with comprehensive training and onboarding to set you up for success.
We currently have the following shifts available:
- 7am 3:30pm
- 8am 4:30pm
- 8:30am 5pm
We do our best to accommodate individual preferences; however candidates with broader shift availability and flexibility may be prioritised during the recruitment process.
About you:
To thrive in this role youll need to have:
- Customer service experience within a call centre environment
- Strong communication and active listening skills
- Empathy patience and a solutionfocused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded
About KinCare:
KinCare (part of the Silverchain Group) is a leading provider of inhome aged care and nursing services. With a dedicated team of 1800 employees we provide quality inhome care services across Australia. Our comprehensive aged care services include nursing allied health home help and personal care.
KinCare is proudly part of Silverchain Group. Our aspiration is to create a better home care system for all Australians. For more information visit
Prior to commencement every successful candidate must complete a mandatory National Police check and a working rights check.
If this sounds like the role and workplace for you apply now!
Further information can be obtained by visiting:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
