Sales Support Representative - Retail
Sales Support Representative - Retail
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Job Description
Job Posting:
We realize that our greatest assets are our bestinclass associates which is why were dedicated to offering limitless opportunities for growth and advancement. We want to help you build a longlasting career with James Martin Vanities. Together we can continue to lead the industry and help build our nations infrastructure from the ground up.
James Martin Vanities is currently seeking an individual to fill an immediate need for a Sales Support Representative.
Responsibilities
- Work together with Sales associates to support customer needs by determining the best products and solutions.
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Answer sales calls for general information addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
- Track and analyze sales performance metrics customer behavior and market trends to provide actionable insights.
- Develop understanding of customer portals and tools to streamline processes for submitting inventory and discontinued product.
- Collaborate with the marketing team to execute promotional campaigns email marketing and social media initiatives.
- Respond to customer inquiries manage reviews and ensure a positive shopping experience by addressing issues promptly.
- Assist with weekly and monthly reports on sales performance website traffic and other key metrics to support decisionmaking.
- Conduct research on competitors and industry trends to identify opportunities for growth and improvement.
- Coordination of projects related to product launches website updates and promotional events.
- Perform various administrative tasks including scheduling meetings maintaining records and organizing files.
Qualifications
- Prior sales and/or customer service experience is preferred.
- Exhibit strong skills for sales including the ability to upsell.
- Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
- Ability to react well in a fastpaced environment & follow through on commitments.
- Highly motivated and customer serviceoriented mentality with ability to build relationships is a plus.
- Excellent proficiency in Microsoft Office Suite PowerPoint Word
At James Martin Vanities we care for each other. We value our wellbeing just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial wellbeing of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more!
Pay Range:
$18.71 $29.92Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60741.5(A) which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Required Experience:
Unclear Seniority
Employment Type
Full-Time
