Application Production Support
Application Production Support
Posted on :
13-08-2025
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application Production Support
Location: Montr al QC H3A 2A6
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 8.00AM-5.00PM
Job Description:
The position at a glance
- Application Production Support (APS) team responsible for maintaining and supporting applications under the scope of North America Business Lines.
- Teams are in the client location ensuring full coverage to the business lines that APS support. APS is a 24/7 team ready to respond on any application related issues.
- The team aims to maintain the integrity stability and continuity of the supported platforms with the main objective of safeguarding the availability of the applications at the start of every business hours.
- The team thrives to implement the standard IT Policies in line with the GROUP and NAR standards. Always ensuring to comply with the IT Security policies enforced by the group.
- APS team actively participates in the APS transformation constantly adjusting and adapting to the needs of the business lines we support.
- The APS goal Bringing value to the Business.
Work Scope In detail
- Investigate production issues and coordinate resolution with stakeholders clients software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases standards and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Banks standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of non- compliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident report.
- Participate in global projects working with teams from US Canada Paris India Philippines.
Preferred Qualifications
- Minimum 5 years experience in application production support
- Hands on experience with UNIX Linux and Shell Scripts.
- Hands on experience with Oracle (preferred) SQL and PL/SQL.
- Experience with Windows servers.
- Knowledge in Infrastructure/security technologies like VMWare WebSphere Tomcat firewalls PGP encryption CFT IBM MQ Series etc
- Must be able to work flexible hours (morning shift evening shift weekend support).
- Strong problem-solving skills.
- Possess time management and priority management skills.
- Team player while being able to work autonomously.
- Ability to work under pressure to support critical 24x7 production platform.
- Professional English level skill for verbal and written communication (Follow the Sun requirement)
Good to have:
- Experience in working with geographically diversified teams.
- ITIL Framework knowledge will be an asset (incident/problem/change process)
- Dynatrace Knowledge
- Ability to use Excel for data analysis and reporting
- Bilingual (French/English)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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