Customer Success Retail Vertical Andean Manager
Customer Success Retail Vertical Andean Manager
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Job Description
Customer Success RV Manager Andean Cluster will lead a team of Associate Managers Executives and Analysts in Colombia Venezuela Per and Ecuador guiding coaching and holding them accountable to provide clients with analyses and insights through use of NIQ tools platforms and services based on NIQ standards and service model ensuring clients are delivered insights on industries markets and consumers so that they make informed business decisions. Responsible to drive NIQs Retail mission through delivery of Thought Leadership in forum and events coaching the CS team to build bestinclass materials and analysis and accountable for the ontarget delivery of KPIs for the full set of retailers in the cluster.
Job Description
- Lead a team of Managers Executives and Analysts successfully for the whole Andean Cluster (Colombia Venezuela Peru and Ecuador).
- Guide coach and develop team members; providing them with timely feedback and recognition on performance to ensure the team demonstrates high standards of performance and professional competencies
- Drive the Retail team mission through delivery of Thought Leadership in forums and events.
- Proactively partner with seniorlevel stakeholders in the retailers making NIQ the preferred partner of choice.
- Be the guardian of main Retail CS KPIs such as: NPS QBOs Lead generation platform adoption knowledge expansion (Academy and mission billingual) and Engage scores. Monitor regularly and ensure team delivers as per the relevant success metrics
- Manage or guide his/ her team to manage clients expectations in project scoping prioritization time management and adhering to JBP priorities.
- Drive customer satisfaction on analytics by ensuring the team delivers the bestinclass analyses and relevant and impactful insights and Thought Leadership
- Partner closely with AD counterparts to probe and provoke clients to more business questions providing lead generation. Support ADs by guiding/coaching the CS team to identify create and handover real and sizable opportunities to incremental sales.
- Prevent potential roadblocks for the Retail CS team and work with necessary seniorlevel stakeholders in the organization to remove them.
Qualifications :
Qualifications
- Experience of 7 years in the business
- 5 years of experience leading teams
- English (IntermediateAdvanced / Advanced desirable).
- Presentation skills and effective communication
- Good project management skills (on time according to scope and with flexibility when needed)
- Proven team management experience
- Customer management and consulting skills
- Working under pressure and managing deadlines
- Trading and negotiation skills
- Proven skills to work with crossfunctional teams and drive results
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
