Senior Associate RTA / WFM - Clark, Pampanga
Senior Associate RTA / WFM - Clark, Pampanga
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1 Vacancy
Job Description
Senior Associate RTA/WFM Clark Pampanga
Are you ready to make an impact TASQ is looking for a Senior Associate RTA/WFM!
The prescreening interview will be done over the phone so please keep your line open.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
Qualifications:
- Bachelors degree graduate any field.
- 3 years of RTA/WFM experience preferably in BPO/shared services.
- Must also be exposed to Scheduling Capacity planning Forecasting and Reporting
- Knowledge with using WFM Scheduling tools (Verint Genesys IEX Aspect or the like) is a plus
- Has strong knowledge with MS Office Tools (Excel in particular)
- Strong initiative and followthrough; strong organizational skills; detailoriented.
- Flexibility and ability to follow directions; able to manage multiple tasks effectively; good analytical and strong decisionmaking skills; clientfocused.
- Effective listening empathy building rapport and excellent verbal and written communications.
- Highest standards of ethics and integrity.
- Amenable to working in shifting schedules.
- Amenable to work ONSITE (Clark Pampanga).
- Able to start ASAP
- IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA EXCEL FORECASTING SCHEDULING AND CAPACITY PLANNING IF ANY.
Responsibilities:
- Ensure that their business partners workforce is staffed optimally by creating forecasts and staffing models providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
- Provides resource planning oversight to one or more divisional business units; engages as a trusted advisor anticipating issues and opportunities.
- Builds effective working relationships with business partners; proactively communicates trends or concerns and makes datasupported recommendations.
- Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.
- Generates volume forecasts for clients inbound contact centers and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.
- Continually assesses staffing drivers (volume handle time shrinkage and occupancy) versus plan; creates awareness within the business as needed and makes recommendations for any necessary action.
Employment Type
Full Time
