Senior Group Lead
Senior Group Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Arrangement: Onsite
Shift Schedule Restdays: 24x7
Responsibilities:
- Responsible for managing team of TLs
- Responsible for maintaining various matrices defined by the client
- Independently handle assist the customer to determine problems and provide resolutions on any customer care issues & service problems coordinate escalations assess customers needs
- Motivating team through effective management career development & implementation of reporting mechanisms
- Liaison with other areas of the company affecting technical support. One on One Relationship Management
- Analysis of reports including process dashboards team performance reports initiating appropriate actions plans & initiate trainings
- Manage attendance & attendance incentive for the team. Managing periodic shift level projects / initiatives & responsible for the administrative aspects of the group / shift
- Mentor and assist new hires
Qualifications:
- Graduate of Any Course
- With 46 years relevant work experience
- Good working knowledge of computer i.e. MSOffice Operating Systems internet services & Online tools
- Excellent verbal & written communication & presentation skills
- Good interpersonal and people management skills with good problem solving approach
- Expert knowledge of service procedures
- Good analytical skills for MIS number crunching & reporting to internal and external customers
- Ability to exercise managerial judgment and perform as a mentor
- Demonstrated customer service skills
- Leadership skills
Employment Type
Full Time
