Alumni Coordinator

Alumni Coordinator

Reports to: Director of Business Development

Job Category: Hourly NonExempt FullTime

Salary Range: $23.20$26.68 per hour

Job Site: Hybrid in Colorado (will require travel to multiple sites)

Job Summary:

The role of the Alumni Coordinator is to engage clients and alumni by developing programs and events to provide ongoing support for individuals in recovery.

Education and Experience:

• Bachelors degree preferred high school diploma or equivalent required.
• Minimum of two years customer service event planning publicity and/or marketing experience.
• Two years experience in substance abuse or mental health field preferred.
• Experience with CRM systems preferred.

Required Skills/Abilities:

• Valid and unrestricted drivers license.
• Excellent verbal and written communication skills.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to act with integrity professionalism and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to manage time effectively.
• Ability to make decisions using sound judgment data and advice.
• Knowledge of industry and traumaintegrated care.
• Passionate about helping others live a life of recovery.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations CRM system.
• This position requires frequent travel to events and multiple company sites.

Duties/Responsibilities:

• Alumni Engagement & Support:
  • Facilitate weekly virtual alumni meetings and inperson group sessions at all facilities as needed.
  • Collaborate with Client Care Coordinators and Clinical Teams to ensure ongoing alumni engagement and smooth transitions into the alumni program.
  • Establish and maintain professional relationships with current clients ensuring seamless integration into the alumni network upon discharge.
  • Regularly communicate with alumni via phone text email and through Team Recovery and KIPU CRM systems to keep them engaged.
  • Serve as the primary liaison between alumni and the treatment center addressing concerns and needs promptly.
• Event Coordination & Planning:
  • Plan coordinate and attend alumni events including weekends and meetings for NRT programs.
  • Handle all event logistics including booking lodging coordinating travel organizing menus/catering and managing onsite/offsite activities using platforms like Eventbrite and Constant Contact.
  • Support alumni event initiatives ensuring alignment with the organizations mission and goals.
• Program Management & Data Collection:
  • Manage enrollment and engagement with the Recovery Capital Index and oversee the collection of posttreatment program outcomes data via the Team Recovery app.
  • Ensure the CRM is consistently updated with pertinent data about contacts referrals and alumni interactions (i.e. Communication Logs and data management).
  • Assist in the admission process when necessary including readmitting clients and coordinating with admissions and business development to initiate alumni referrals.
• Networking/Community Engagement
  • Collaborate with other Alumni Coordinators for events and community engagement.
  • Attend TPAS and COPLA networking events when necessary to increase brand awareness.
• Compliance & Confidentiality:
  • Maintain an indepth knowledge of the organizations mission goals programming and admission criteria.
  • Adhere to Joint Commission standards as well as State and Federal regulations ensuring strict confidentiality for all clients and alumni.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standing sitting bending reaching.
• Must be able to see hear talk read write type.
• Exposure to clinical and medical environments.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employersponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) sick days
• Paid time off policy (nonexempt employees) sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (nonexempt)

*Fulltime employees

This description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.