Senior Manager - Key Account Manager
Senior Manager - Key Account Manager
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Gain deep insights into the market and customer needs by understanding their specific requirements and offering customized logistics solutions to support their future growth.
Initiate and implement strategies to improve customer satisfaction and build longterm partnerships.
Effectively address and resolve customer complaints and issues to uphold trust and ensure ongoing business relationships.
Participate actively in local country meetings and discussions to obtain direct insights into customer expectations and operational challenges.
Retain current business by meeting financial and volume objectives while ensuring consistent and sustainable growth.
Identify and pursue new business opportunities by promoting the company s services and solutions within the SAO region and extending outreach to global markets.
Formulate and execute strategic plans for customer retention and new business development across all Key Accounts.
Work closely and collaboratively with both internal teams and external partners across various regions to ensure customer expectations are fulfilled efficiently.
Manage and deliver customer projects successfully and on time ensuring accuracy and alignment with overall business goals.
Initiate and implement strategies to improve customer satisfaction and build longterm partnerships.
Effectively address and resolve customer complaints and issues to uphold trust and ensure ongoing business relationships.
Participate actively in local country meetings and discussions to obtain direct insights into customer expectations and operational challenges.
Retain current business by meeting financial and volume objectives while ensuring consistent and sustainable growth.
Identify and pursue new business opportunities by promoting the company s services and solutions within the SAO region and extending outreach to global markets.
Formulate and execute strategic plans for customer retention and new business development across all Key Accounts.
Work closely and collaboratively with both internal teams and external partners across various regions to ensure customer expectations are fulfilled efficiently.
Manage and deliver customer projects successfully and on time ensuring accuracy and alignment with overall business goals.
Requirements
A Bachelors degree in Logistics Marketing Business Administration or a related discipline (advanced degrees are a plus).
More than 10 years of experience in Key Account Management within the logistics industry with a strong background in developing logistics solutions or similar roles.
Comprehensive knowledge of the logistics industry including freight forwarding contract logistics and land transportation services.
Strong strategic and problemsolving abilities with a proven track record of resolving complex business challenges.
Skilled in financial analysis pricing models and cost control practices.
Able to perform well under pressure and consistently meet tight deadlines without compromising quality.
Demonstrated ability to work independently as part of a team and across various departments to achieve business goals.
Excellent team collaboration adaptability and proactive mindset in a fastpaced environment.
Proven expertise in managing relationships with internal teams and external partners.
Strong analytical and conceptual skills with a talent for crafting innovative logistics solutions.
Outstanding communication interpersonal and negotiation abilities with a solid grasp of customer business needs.
Proficiency in English; knowledge of additional languages is an asset.
A history of successfully acquiring new business and maintaining longterm customer relationships.
A Bachelor's degree in Logistics, Marketing, Business Administration, or a related discipline (advanced degrees are a plus). More than 10 years of experience in Key Account Management within the logistics industry, with a strong background in developing logistics solutions or similar roles. Comprehensive knowledge of the logistics industry, including freight forwarding, contract logistics, and land transportation services. Strong strategic and problem-solving abilities, with a proven track record of resolving complex business challenges. Skilled in financial analysis, pricing models, and cost control practices. Able to perform well under pressure and consistently meet tight deadlines without compromising quality. Demonstrated ability to work independently, as part of a team, and across various departments to achieve business goals. Excellent team collaboration, adaptability, and proactive mindset in a fast-paced environment. Proven expertise in managing relationships with internal teams and external partners. Strong analytical and conceptual skills, with a talent for crafting innovative logistics solutions. Outstanding communication, interpersonal, and negotiation abilities, with a solid grasp of customer business needs. Proficiency in English; knowledge of additional languages is an asset. A history of successfully acquiring new business and maintaining long-term customer relationships.
Employment Type
Full Time
Key Skills
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