Customer Care Expert
Customer Care Expert
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1 Vacancy
Job Description
As a Customer Care Expert you will:
Build strong relationships with Wix users figure out their true needs and help guide them to reach their business goals and enhance their online presence.
Work on resolving Wix user questions and offering support and solutions professionally timely consistently and accurately.
Effectively utilize internal resources and determine when to escalate as appropriate.
Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email phone chat and/or other communication channels. Introduce Wix users to our different tools services and products they can benefit from and help onboard them where appropriate.
Develop expertise in Wix products and stay up to date with new features and improvements.
Work in a dynamic team environment collaborating with other departments and product teams to advocate our users needs and strengthen product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.
Adhere to a predetermined daily schedule with the flexibility to pivot as needed to meet customer care demands.
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Please note our employees work in a hybrid model and are required to be physically present in the office located in Cedar Rapids Iowa at least 3 days per week.
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We are currently hiring for the following shifts:
- 10am7pm TuesSat
- 10am7pm SunThurs
*These shifts will commence at the end of the training period. The training period is MonFri 8am5pm for the first 58 weeks at Wix. Please note that we have a limited number of open positions per shift.
Qualifications :
You are a customer service professional with at least 1 year of experience working in a clientfacing role.
You enjoy collaborating with colleagues in an office setting you excel in an openfloor work environment and the camaraderie of working alongside peers motivates you.
You have strong communication skills and are comfortable engaging in realtime exchanges with users.
You have excellent communication skills and can manage discussions and effectively navigate user interactions to elicit key information.
You find meaning and pleasure in helping others succeed and are curious to know what drives our users.
You have strong critical thinking skills and are confident about taking responsibility and ownership and applying these skills in novel or challenging situations.
You hold yourself to highperformance standards and work to improve constantly.
Youre passionate about new technologies and always eager to learn more.
You thrive in a fastpaced dynamic environment and look at change as an opportunity to grow.
You realize there is more than one career ladder and you have the drive to find your career path recognizing your strengths and interests.
Bonus points if you have experience working for a tech or at an internet company!
Additional Information :
We are Wixs Customer Care Guild. Were not your typical customer support. Were spread across the globe and we represent the Wix users voice and work closely with our product teams to deeply understand Wix technologies and services. As part of our global organization of Customer Care were responsible for building solid relationships with Wix users uncovering their business needs and guiding them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment.
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In addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the wellbeing and financial security of our employees.
You can read more about our comprehensive benefits package here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
