Customer Service Representative
Customer Service Representative
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
Qualifications High School Diploma required BS/BA Degree in Business or related field (or equivalent experience) preferred 1-2 years experience in customer-facing role Experience in a contact center environment strongly preferred Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Responsibilities
Customer Support
Handle inbound calls emails and other inquiries from customers in a professional courteous and efficient manner. Provide accurate information regarding products services orders and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail. Operational Excellence
Meet or exceed performance metrics such as response time quality and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals. Strategic & Project Support
articipate in short-term projects focused on process improvement system enhancements and customer experience initiatives.
Handle inbound calls emails and other inquiries from customers in a professional courteous and efficient manner. Provide accurate information regarding products services orders and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail. Operational Excellence
Meet or exceed performance metrics such as response time quality and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals. Strategic & Project Support
articipate in short-term projects focused on process improvement system enhancements and customer experience initiatives.
Provide input and feedback to improve workflows training materials and knowledge resources.
Collaborate with cross-functional teams to test new tools systems or procedures. Other Duties
Support ad hoc assignments as directed by leadership.
Maintain a positive professional attitude while representing the company brand. Location: On-site 5 days/week (CNP location) Hours: Multiple Shifts available between 8:30am and 6:30pm
Employment Type
Full-time
Key Skills
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