Customer Service Advisor (Night Shift)
Customer Service Advisor (Night Shift)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity
To manage customer contacts through various channels (Telephony Web Chat Social Media) on behalf of Frasers Group. You will work both independently and as part of a team liaising with other parties such as stores couriers and the distribution warehouse to ensure that the customers experience with Frasers Group is the best that it can be.
Your responsibilities as Customer Service Advisor will include but not limited to:
- Provide excellent and personable Customer Care to Frasers Group customers through all available channels.
- Work with the highest standard of verbal and written communication and utilise an agile and nimble approach to each customers needs.
- Log record and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
- Take ownership of customer contacts and complaints and liaise with various departments creating rapport with Store management and other Frasers Group functions to reach best resolutions and through that actively promote best practice.
- Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
- Any other assignments as directed by immediate superior as and when required.
Qualifications :
Candidate must have the following requirement:
- Able to work on night shift during weekday weekend and public holiday.
- Able to work full time in office based in Malaysia.
- Candidate must possess at least a Diploma or Degree in Advertising/Media Business Studies/Administration Mass Communications Ecommerce or equivalent.
- Fresh graduate or previous 1 year experienced in customer service or call centre.
- Excellent written verbal and presentation skills.
- Committed to the delivery of an exceptional level of customer service.
- Excellent PC literacy and a working knowledge of Microsoft packages
- Ability to work well under pressure and multitask.
- Ability to pay close attention to detail and not scared to challenge the norm and think outside the box.
- Natural ability to work independently within an established team.
- Show respect to others in a positive manner and build strong working relationships.
- Strong team player and role model capable of gaining trust from your team and peers.
- Enthusiastic positive resourceful and resilient.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
