IT Support Sr Analyst

We want you to view your time with METRO GSC

• As a Solutions provider we take a proactive approach in supporting our stakeholders with all their needs from performing an extensive analysis to devising strategies and coming up with optimum solutions.
• We believe in anticipating the needs of our business partners and always staying one step ahead.
• We are an Equal Opportunity Employer; we recognize the Value of Inclusion & Diversity in our work culture
• We have a flexible and collaborative work culture
• We take great pride in strengthening the communities we serve.

Subunit you will be working for

Be it Finance Strategy Marketing or Business team we believe that we can add value drive efficiency and satisfy our customers.

Lets know about JOB Role:

If you choose to join us your key responsibilities will be

Strong HandsOn experience on the following technologies but not limited to

• • Microsoft O365 One drive Mail client issue.
  • Active Directory & Azure AD
  • Virtualization & Hosting (VMware Hypervisor).
  • DNS/DHCP management.
  • Antivirus Crowdstrike & MS Defender.
  • Forcepoint DLP.
  • VPN Solutions Cisco Secure Client & CISCO Check point.
  • DRM SFTP & FTP solutions.
  • Microsoft security InTunes MDM solutions etc.
  • AZURE portal.
  • Meraki dashboard to manage the SDWAN WiFi and Switches.

• Experience in Infrastructure Solution designing.
• Follows and deploys core Infrastructure policies Maintain SLA and defines drives best practice standards.
• Driving and following companys Quality & Metrics standards
• Excellent understanding of networking basics/TCP/IP.
• Planning and executing large projects like office wide hardware and/or software upgrades replacing network equipment migrations to new servers and special software install.
• Must have outstanding diagnostic and troubleshooting skills.
• Develop Server infrastructure processes procedures and plans to support future growth as well as ensure reliability scalability performance and security.
• Deep understanding of
  • Cloud computing technologies (IAAS PAAS SAAS)
  • Microsoft O365
  • SCCM Web server for OS deploy Software distribution inventory etc.
  • IT security threads and variabilities
  • Jira ticketing tool
• Handson technical expertise direct oversight problemsolving leadership and participation for complex infrastructure implementation system upgrades and operational troubleshooting.
• Evaluate
  • Latest technologies
  • conduct various PoCs
  • make business cases for best practices
  • technologies intercompatibility
• Define and own SLAs and monitoring for all IT infrastructure including servers databases storage cloud instances backups.
• Negotiate with vendors outsourcers and contractors to secure and manage infrastructurerelated products and services.
• Knowledge for BCM disaster recovery plans and conduct testing to detect faults minimize malfunctions and ensure backup systems are effective.
• Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.
• Participate the regular internal & external audits.
• Should be able to handle first point escalation for all technical and process issues.
• Provide technical subject matter expertise wherever required.
• Ensure proper communication and quick resolution as a crisis manager.
• Plan and schedule Changes Coordinating with different stakeholders.

Soft skills:

• Analytical
• Excellent Team player
• Excellent communication and presentation skill.
• Good interpersonal skills
• Ability to work under pressure
• Ability to take complete ownership of IT operations

Qualifications :

Come join us if you have these skills and experience

• Bachelors degree in information technology or computer science.
• Professional certifications MSCE VCP GCP AZURE CCNA etc.
• 8 years in IT Infrastructure & support role.
• Excellent communication and writing skills.
• At least 6 years of End user applications support experience in a professional services environment.
• Strong customer service focus and experience.
• Project management /Implementation skills.
• Strong experience in managing O365 designing and deploying solutions on Microsoft Azure platform or GCP(VMs VNET VPN Gateways and WiFi Route).
• Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS PAAS SAAS).
• Cloud Identity management Integration of new applications into the cloud.
• Ability to lead and develop technical talent (performance management coaching mentoring).
• Strong understanding of VMware Hypervisor Clustering etc.
• Ability to evaluate and leverage technology industry and competitive knowledge to apply the most current and appropriate ideas in a forwardlooking manner to support the business.
• Deliver results in a fastpaced deadlinedriven environment that requires ability to handle multiple priorities simultaneously.
• Proven knowledge of security and compliance and Audits.
• Proven knowledge of systems monitoring tools (both on prem and cloud).
• Experience with Networking application development configuration and deployment is a plus.
• Strong customer service skills.

Remote Work :

No

Employment Type :

Fulltime