Veterinary Client Service Representative
Veterinary Client Service Representative
Posted on :
07-05-2025
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1 Vacancy
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Job Description
Description
Position at Saint Francis Veterinary Specialists
Veterinary Client Service Representative
Saint Francis Veterinary Specialists and Emergency
Schedule: 4 Ten hour shifts; every other weekend required
Decatur Georgia
Saint Francis Veterinary Specialists and Emergency is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At Saint Francis Veterinary Specialists a Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources.
About You
Summary We are seeking an individual with strong emotional competencies; display positive attitudes authenticity deliver exceptional customer service and caring empathy toward others. Employee should have experience in customer service leadership have a strong work ethic and have a warm personality. Experience in a specialty and/or emergency setting is preferred.
Qualifications:
1. Educational:
High school diploma
Fluent in English (Reading Writing and Oral);
Working knowledge of Microsoft Office Windows platform and email.
Experience in team scheduling
2. Professional:
24 years of veterinary customer service experience
Highly evolved written/communication skills
Exceptionally organized with attention to detail
Ability to adapt and work well in a busy environment
Ability to lead a team of client service representatives
Ensure all client and patient information is accurate schedule appointments and obtain appropriate signatures.
Document all client correspondence. Extract and send requested information from the medical record when requested.
Help create accurate timely medical records by verifying charges scanning paperwork attaching medical records.
Support service departments in various administrative needs including scanning faxes entering patient weights contacting clients for paperwork and deposits
Accurately process clients payments including cash credit check scratch pay and Care Credit.
3. Physical:
Must be able to be comfortable around all types of animalsprimarily cats and dogs.
Able to lift up to 30lbs without assistance.
4. What you will do:
Professionally Greet clients and patients deliver exceptional customer service and ensure that all clients questions and concerns are answered in friendly kind and informative manner
Effectively communicate and collaborate with staff regarding patient care and client questions
Document all communications and conversations
Maintain communal areas such as lobby and exam rooms
Perform administrative intake duties
General administrative duties
Manage appointment schedule
Confirm upcoming appointments
Exhibit a positive attitude while being courteous professional and kind.
Foster enthusiasm collaboration and respectful team culture.
Promote a positive environment for learning by training new team members.
Ensure each client interaction is handled with care and efficiency
Working conditions:
In this environment you may be exposed to the following biohazardous substances chemical hazards unpleasant odors loud noises animal feces and emotionally stressful situations.
About the Hospital
We Specialize In
Emergency Care Internal Medicine Oncology and Surgery
We specialize in emergency care internal medicine oncology and surgery for dogs and cats in Decatur Atlanta Midtown Dekalb and Gwinnett.
Saint Francis Veterinary Specialists was founded in 2007 by Dr. Laura Smallwood. It was her dream to create an environment where excellent medical care and patient comfort were equal priorities for all team members. Whether your pet is referred to one of our specialists by your family veterinarian or has an urgent need that requires a late night visit to our ER your pet will receive excellent care in a calm and caring environment with a personal touch that is unique to specialty and emergency medicine.
Saint Francis Veterinary Specialists is a collaborative specialty and emergency care practice built upon the concept of Considerate Care for patients and pet owners. We are passionate about providing a warm and comfortable environment for both our patients and pet owners. In addition we foster a collaborative setting for our team of specialists and emergency doctors that empowers them to work together to deliver excellent medical and surgical care.
We are open: 24 hours
Serving Decatur Atlanta Midtown DeKalb Gwinnett
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrental leave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected community youll be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
Youll Thrive With Us
At Thrive you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skillbuilding programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast diverse and free library of continuing education courses ThriveU
- Live virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty hospital type or environment across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and a connected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and our locally rooted nationally connected hospitals benefit from Thrives extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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