Client Service Associate
Client Service Associate
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
Role Summary
In this position you will serve as a backup with the potential to expand
your support to additional advisors. While this is a non-client-facing and non-licensed role it
is vital to backend operations including service execution document handling data accuracy
and CRM upkeep across multiple custodians and platforms.
This role is ideal for someone who is tech-savvy highly organized and comfortable navigating
financial systems even without a deep background in finance.
Key Responsibilities
Client & Advisor Support
Support new account applications (primarily with Schwab; expanding to up to 10
custodians)
Manage and maintain client data across internal platforms
Prepare and monitor compliance documents via DocuSign; ensure proper saving into
ShareFile
Maintain accurate client records (e.g. risk tolerance objectives balances)
Pre-fill forms update profiles and record internal activity in a clerical capacity
Provide backend processing support for the advisor s administrative workflow
Execute account-related tasks such as money movements at the advisor s direction
Perform data entry into Orion for financial reporting and account metrics
Maintain CRM records using Redtail (note-taking task tracking workflow updates)
Administrative Operations
Manage calendars schedule meetings send Zoom invites and maintain digital agendas
Handle email correspondence regarding service requests and documentation
Support document intake and organization using ShareFile
Assist with general office and virtual administrative tasks as needed
Additional Responsibilities
Answer general non-investment related questions about client accounts (e.g. balances
funds due) as needed
Remain up to date on firm policies tools and platform changes
Participate in firm initiatives such as training internal projects and team-wide service
goals
Record and escalate client inquiries appropriately under the advisor s direction
Support business development activities through accurate service follow-ups and
documentation
Preferred Skills & Technology Experience
Must-Have Technical Proficiency
ShareFile: Secure document storage and file management
Outlook: Email and calendar coordination
DocuSign: Electronic document processing
Excel (Basic): Use of templates basic sorting and filtering
Preferred Tools
Redtail CRM: Advisor-client relationship tracking
Orion Advisor Tech: Reporting and data aggregation
Requirements
Qualifications
Bachelor s degree
3 years of prior experience as an Executive Assistant administrative or client service
professional
Demonstrated ability to handle confidential information with discretion
Alignment with ethical and values-driven workplace culture
Work experience (2 3 years) in financial services
Preferred
No active Series 7/63/65 licenses required this role does not involve trading or direct
client advice
Equipment Requirements
Personal laptop or desktop computer
Stable internet connection (minimum 100 Mbps)
High-quality headphones and microphone
Smartphone for communication and coordination
Willingness to upgrade internet or devices if required
Benefits
Benefits & Perks
Competitive salary (based on experience and qualifications)
Performance bonuses and incentives
Paid Time Off and Paid Holidays
Health insurance
Remote work flexibility
Career advancement opportunities
Ongoing training
Employment Type
Full Time
Key Skills
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