Healthcare Client Engagement Coordinator - GoHighLevel
Healthcare Client Engagement Coordinator - GoHighLevel
Posted on :
06-08-2025
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1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Mondays to Fridays 8:00 am to 5:00 pm Buffalo NY USA Eastern time
Client Overview:
Join a thriving men s health clinic that s revolutionising healthcare for men across New York. This established franchise specialises in comprehensive wellness services including hormone replacement therapy erectile dysfunction treatments and cutting-edge wellness programs that help men optimize their health and reclaim their vitality. With over 300 active clients and a growing reputation for excellence this clinic combines medical expertise with personalized care to transform lives. You ll be part of a supportive team that includes experienced medical professionals and work in an environment where making a genuine difference in men s health is the daily mission.
Job Description:
This is an exciting opportunity to blend healthcare expertise with relationship management in a role that truly impacts lives. As a Client Follow-Up Representative & Account Manager you ll serve as the vital connection between the clinic and its extensive client base ensuring every patient receives comprehensive care and stays informed about life-changing treatments. This isn t a traditional sales role - it s about education support and helping men discover the full spectrum of services available to optimize their health. You ll work with cutting-edge CRM technology manage meaningful client relationships and play a crucial role in the clinic s mission to help men achieve their best health outcomes.
Responsibilities:
- Conduct personalized follow-up communications with 300 existing clients through phone calls emails and text messages to ensure treatment satisfaction and ongoing wellness
- Educate clients about available services they may benefit from including specialized treatments for erectile dysfunction hormone optimization and wellness programs
- Master and maximize the GoHighLevel CRM system to streamline client communications and enhance relationship management
- Transform and upload client databases from Excel into the CRM system creating organized and accessible client records
- Design and implement automated drip email campaigns using professionally crafted templates to keep clients informed about services and promotions
- Facilitate appointment bookings through integrated booking portals and provide clients with convenient scheduling links
- Maintain detailed HIPAA-compliant documentation of all client interactions and treatment discussions
- Provide exceptional customer service by answering questions about treatments procedures and clinic services
- Manage social media presence on Facebook and Instagram during available time creating engaging content that promotes men s health awareness
Requirements
- Expert-level proficiency with GoHighLevel CRM system (this is essential for success in the role)
- Medical background strongly preferred particularly nursing experience or demonstrated ability to learn medical terminology through comprehensive training materials quickly
- Thorough understanding of HIPAA compliance requirements and commitment to maintaining patient confidentiality
- Excellent English communication skills with clear professional speaking voice suitable for healthcare conversations
- Proven experience in customer service account management or client relationship roles
- Empathetic and professional communication style appropriate for sensitive healthcare discussions
- Ability to educate and inform rather than pressure or hard-sell services
- Social media management experience with Facebook and Instagram platforms preferred
- Strong organizational skills and attention to detail for managing large client databases
- Comfortable working remotely while maintaining high productivity and professional standards
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
ZR25901JOB
Expert-level proficiency with GoHighLevel CRM system (this is essential for success in the role) Medical background strongly preferred, particularly nursing experience, or demonstrated ability to learn medical terminology through comprehensive training materials quickly Thorough understanding of HIPAA compliance requirements and commitment to maintaining patient confidentiality Excellent English communication skills with clear, professional speaking voice suitable for healthcare conversations Proven experience in customer service, account management, or client relationship roles Empathetic and professional communication style appropriate for sensitive healthcare discussions Ability to educate and inform rather than pressure or hard-sell services Social media management experience with Facebook and Instagram platforms preferred Strong organizational skills and attention to detail for managing large client databases Comfortable working remotely while maintaining high productivity and professional standards
Employment Type
Full Time
Key Skills
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