Duty Manager - Overnight
Duty Manager - Overnight
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Job Description
EOE/AA/Disabled/Veterans
The Duty ManagerOvernight works closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby. This is an overnight position.
What will I be doing
The Duty ManagerOvernight is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage record and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to longstay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products services policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures if required including fire walks food safety investigations etc.
- Act on behalf of the Front Office Manager and General Manager when on shift
What are we looking for
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen with experience in increasing profitability in a tight market sector
- Experience in managing budgets revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- Previous leadership experience in a unionized environment
- A degree or diploma in Hotel Management or equivalent field
- An indepth knowledge of the hotel leisure or service sector
What will it be like to work at Hilton
Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes in our Team Members:
- Living the Values
- Quality
- Productivity
- Dependability
- Customer Focus
- Teamwork
- Adaptability
What benefits will I receive
You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all our guests. For more information on this hotels Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or callAODA.
Required Experience:
Manager
Employment Type
Full-Time
