Technical Support Engineer- Broadcom

Responsibilities:

Determine the scope based on requirements including stating the scope of work calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
Install and configure services as per the approved implementation plan
Carry out technology professional and maintenance support services as per scope within the stipulated duration/ timeline
Provide level 1 and Level 2 support (basic hardware breakfix & troubleshooting of hardware and software issues) for installed services
Provide technical deliverables such as highlevel design document user acceptance test (UAT) doc and asbuilt documentation
Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
Undergo technical trainings and obtain technical certifications that are required to meet suppliers mandatory technical requirements
Conduct knowledge transfer training (where required)

Knowledge Skills and Experience:

Minimum 3 years of relevant experience
Certified in at least one of the technology domain (Infrastructure hardware and software hyperconvergence network security cloud and/or end user computing)
Strong technical knowledge on the assigned solution domain/product

Knowledge of product portfolio in other technology domain is desirable

Expertise in enterprise products implementation migration and support.
Strong interpersonal skills with a customercentric attitude
Strong oral and written communication skills
Strong attention to technical details priority management and planning skills
Ability to work independently with little to no supervision
Resultsoriented
Strong documentation skills

Key Skills

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
• Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At Tech Data a TD SYNNEX Company were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment based on merit without regard to race colour religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law. To support our diversity and inclusion efforts we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.