Technical Implementation Administrator

Client Services is seeking a technical implementation administrator to support strategic technology partnerships for Visa Acceptance Solutions platforms.

The role is responsible for the technical administration of external clientele supporting the overall technical service experience of top Technology Partners that integrate to Visa payment APIs across the Acceptance Solutions ecosystem which in turn serves Acquirers and Merchants whom accept and process digital and customer-present payments.    

This role is recognized as a technical implementation thought leader and authority on payment solutions with a track record of partner enablement through successful API integration assistance.  The individual will have a vital role in ensuring that partners integrations are functioning optimally by supporting both the initial implementation project as well as prioritizing the troubleshooting of irregular technical API issues post-implementation.

The analyst will work with the Product teams to validate roadmaps and launches and with the Sales organization to foster these key client relationships with outbound communications.  The individual will play a core role during scoping discussions product trainings and implementation presentations as necessary ensuring the business places client needs at the heart of products operations and servicing models.

Responsibilities:

• Act as technical point of contact for strategic high value technology partners by addressing technical implementation challenges including API integration issues and related payment questions that may arise
• Monitor and troubleshoot technical escalations until issues have been resolved
• Oversee and coordinate implementations and provide as-needed consultative API integration guidance for new clientele across multiple products
• Educate partners on products and functionalities and how they contribute to the clients business models
• Work with partners on best practices in the payments space including PCI Compliance & secure transaction processing
• Define and lead engagement processes between resellers technology partners resold merchants and broader teams
• Advocate strongly for product enhancement requests with cross-functional teams
• Lead product trainings and perform partner business reviews as needed
• Perform straight-forward data migrations imports and exports on a limited basis
• Improve Developer Guides and Technical User Documentation as necessary
• Convey deep product knowledge in products and client programs and the related SDK and API integration points they utilize to various clients of all skillsets
• Partner with channel Sales teams to build relationships with technical and business contacts

• Coordinate touch-points across business & operations teams as necessary

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:

• 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• Proficiency with MS Office (Excel PowerPoint Teams OneNote Outlook Word Visio)
• A track record of strong technical support with in-depth troubleshooting & problem solving focus. 3 years of experience in a technical support role is strongly preferred
• Comprehensive understanding of API integration technologies: API formats (JSON XML NVP SOAP plus REST) & related key management SDK & sample code repositories & deployment platforms (GitHub Postman) nascent MCP Server framework HTTP protocol & TLS certificate
• Strong understanding of software engineering concepts including IDEs light coding experience with various programming languages (Java C# JavaScript etc.) markdown & markup usage (HTML XML) and query language usage (SQL Splunk SPL)
• 3 years of payment industry experience is strongly preferred
• Ability to articulate complex topics to variable audiences is required
• Risk mitigation methodology experiences are preferred
• Excellent written and verbal communication & presentation skills
• Experience in working with cross-functional cross-department teams
• Project management methodology experience preferred
• Must have the ability to skillfully prioritize and manage concurrent client projects and issues
• A self-starter with strong organization skills and technical resolution management

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is to $82100 USD to 130650 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time