Resident Liaison Officer
Resident Liaison Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We have an opportunity fora ResidentLiaisonOfficer to join our Wates teamwithin our Responsive Maintenance division. You will be workingout of our Croydon officeon one of our social housing contracts delivering support to our residents.
Key Accountabilities will include:
- Set up undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regularclient representative and tenant meetingsto ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted
- Manage the Tenants Complaints procedures as a point of escalation.
- Maintain and update the onsite Database to reflect ongoing works.
You must have a full UK driving licence with access to a vehicle.
You will bean experienced RLO with proven track record of successfully managing the workload across planned maintenance well ashaving astrong knowledge of internal and external programmes you will be a strong communicator with excellent customer service and IT skills.
Given the nature of this position you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually and we assure you that we do not discriminate based on an applicants criminal record or the details of any disclosed offenses. Additionally certain roles may be subject to additional preemployment checks.
To learn more about the checks included in this process please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UKs leading familyowned development building and property maintenance companies. Founded over 125 years ago we have a proud legacy in the built environment.
We are driven by our purpose reimagining places for people to thrive and our three promises:
Thriving places working with customers partners and communities to create places that are more sustainable inclusive and full of opportunity.
Thriving planet protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people creating opportunities and relationships so that everyone who works for and with us feels included invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
WINNER
GOLD AWARD
GOLD AWARD
TOP 50 EMPLOYERS
WINNER
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
