IT Helpdesk
IT Helpdesk
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What can you expect in an IT Helpdesk role with TaskUs:
Think of yourself as someone who will act as a single point of contact via phone call email chat and tickets from staff regarding IT issues and queries and provide firstline investigation and diagnosis. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. So come on now we need your full concentration because its time to imagine what its like being an IT Helpdesk.
Imagine yourself going to work with one thing on your mind: that you want to demonstrate positive customer service orientation resulting in high customer satisfaction ratings. As you tackle your new tasks for the day you know that it comes down to one thing: that you must ensure a quality service in accordance with departmental standards and guidelines.
Key Responsibilities:
- Provide 24/7 first level of support for all ITrelated issues.
- Monitor and manage phone email chat and ticket queue.
- Receive log validate and diagnose issues/requests on the full range of products and services offered applying agreed SLAs leveraging standard tools platforms and processes.
- Escalate tickets that cannot be resolved to appropriate support functions following agreed SLAs.
- Manage communication with users and stakeholders keeping them informed of incident progress notifying them of impending changes or agreed outages etc.
- Assist with incident management focused on establishing immediate communication between Incident Manager and endusers in gathering relevant details
- Document new processes into knowledge base articles.
- Other duties as needed or required.
Required Qualifications:
- Fresh graduates are welcome to apply however we prefer at least 1 year of Helpdesk and/or call center experience.
- Confident in English writing and oral communication skills to all audiences.
- Extremely organized and has an excellent ability to communicate and solve problems.
- Ability to work in a fastpaced environment with dynamic priority evolution.
- Excellent customer service with a strong sense of urgency.
- Has a cando attitude and strong attention to detail.
- Willing to work on a rotational shifting schedule.
- Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus.
Education / Certifications:
- Bachelors Degree in Computer Science Computer Engineering Engineering Communications and/or equivalent experience.
- ITIL qualification and MCP certification are also preferable but not required.
Work Location / Work Schedule / Travel :
- Indore RGZ
- Fully Onsite
- Five Working days
- Rotational Shits
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL
Employment Type
Full-Time
Key Skills
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