Customer Service Representative CSR
Customer Service Representative CSR
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
At Marketing Guru we’re more than just a marketing and PR firm – we’re a powerhouse of creativity innovation and strategy designed to catapult your brand into the spotlight! Our mission is simple: help businesses like yours thrive by telling your story in a way that grabs attention sparks conversation and drives results. We’re a team of passionate professionals who live and breathe marketing and public relations delivering innovative campaigns that make brands unforgettable.
Position Overview:
We’re seeking a detailoriented and enthusiastic Customer Service Representative to join our Atlanta office. The CSR will serve as the first point of contact for clients helping to manage communications resolve issues and ensure exceptional client satisfaction throughout all stages of our marketing campaigns.
Key Responsibilities:
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Respond to client inquiries via phone email and live chat in a timely and professional manner
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Provide clear information about our services timelines and ongoing campaigns
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Track and document customer interactions in our CRM system
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Resolve customer issues and escalate concerns when necessary
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Follow up with clients to ensure satisfaction and continued engagement
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Identify opportunities to improve customer experience and internal workflows
Qualifications:
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High school diploma or equivalent
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Strong written and verbal communication skills
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Comfortable using CRM tools and customer service software
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Proactive empathetic and customerfocused attitude
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Ability to manage multiple priorities in a fastpaced environment
What We Offer:
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Competitive salary based on experience
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Career growth opportunities within the marketing industry
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Collaborative and creative work environment
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Training and development programs
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Paid time off and company holidays
Employment Type
Full Time
