Customer Support Manager
Customer Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies procedures and setting of goals. You will be uptodate on industry products and trends and train staff accordingly.
The ideal candidate will have proven experience working in a customer support position show excellent leadership and interpersonal skills have great communication skills and be a role model and mentor to staff.
Pay: $35.45 per hour.
Customer Support Manager Responsibilities:
- Managing the customer support departments daytoday functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products procedures and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the teams ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
Qualifications :
Customer Support Manager Requirements:
- High school diploma or equivalent.
- Proven experience as a Customer Support Specialist preferably within a similar environment.
- Thorough knowledge of legislation pertaining to consumer protection.
- Prior experience in a managerial or supervisory role will be advantageous.
- Topnotch oral written and interpersonal abilities.
- Welldeveloped arbitration skills with the ability to remain impartial.
- Affinity for multitasking with precision.
- Capacity to accept and utilize constructive criticism.
- Alignment with our companys values.
Additional Information :
Wonder Works employees have a winning attitude and champion innovation teamwork and accountability through a resultsoriented customercentric and fun culture. We offer various health and financial benefits learning and growth opportunities competitive salary compensation rewarding bonus programs and a wide range of worklife benefits designed to make your life easier.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
