VP, Logistics & Customer Service
VP, Logistics & Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
As the Vice President of Logistics & Customer Service you will lead and evolve a worldclass supply chain and service experience across North America. This executivelevel position is accountable for the endtoend strategy performance and innovation of our multisite logistics network and customer service operations. You will lead transformation initiatives strengthen partnerships with 3PL providers and drive an integrated service model that aligns operational excellence with customercentricity. Your ability to influence crossfunctionally and deliver measurable business outcomes will be key to advancing FBINs competitive advantage.
Position location: This position is eligible for a hybrid schedule based out of Deerfield IL. Effective mid2025 Fortune Brands will transition to a new worldclass campus in Deerfield bringing together associates from across our U.S. offices brands and functions. The campus will offer vibrant workspaces for collaboration along with amenities for dining onsite daycare fitness and recreation.
Strategic Leadership & Transformation
- Develop and execute the strategic roadmap for logistics and customer service excellence aligned with overall supply chain and business objectives.
- Serve as a thought leader and change agent in optimizing logistics service delivery and operational scalability to support growth and efficiency targets.
- Oversee largescale network transformations including site expansions consolidations new capability deployment and automation.
Logistics Operations
- Provide executive leadership for all FBINowned and 3PLmanaged distribution centers across North America.
- Ensure consistent service levels operational KPIs cost containment and continuous improvement aligned with Lean and safety principles.
- Own capital planning and longrange facility strategy to meet evolving demand and product complexity.
Customer Service Operations
- Lead the Customer Service organization focused on delivering bestinclass support proactive issue resolution and a seamless endtoend customer journey.
- Design and implement scalable support models digital tools and selfservice capabilities to enhance responsiveness and customer satisfaction.
- Partner with Commercial IT and Supply Chain stakeholders to drive a service culture that builds loyalty and trust with internal and external customers.
Organizational Leadership
- Develop mentor and inspire a highperforming leadership team across logistics and customer service functions.
- Champion inclusion in talent development and team dynamics.
- Foster a culture of accountability engagement and continuous improvement across all operations.
Compliance & Risk Management
- Ensure full compliance with safety OSHA EPA and other regulatory requirements across facilities.
- Manage risk mitigation plans for logistics disruptions safety incidents and customer escalations.
Qualifications :
- Bachelors degree required; MBA or advanced degree strongly preferred.
- 15 years of progressive leadership in supply chain logistics distribution and/or customer service roles.
- Experience leading multisite operations including both inhouse and 3PL environments.
- Proven success in leading transformational initiatives at scale ideally in a manufacturing or consumer goods company.
- Strong business acumen with ability to translate strategic goals into operational plans.
- Familiarity with Warehouse Management Systems (WMS); SAP experience is a plus.
- Demonstrated ability to build trusted partnerships and influence at all organizational levels.
- Willingness to travel up to 30% domestically and internationally.
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $275000USD $350000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits (including halfday summer Fridays per policy) inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.
Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
