Customer Success Manager - E-Mobility (m/f/d)
Customer Success Manager - E-Mobility (m/f/d)
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Salary Not Disclosed
1 Vacancy
Job Description
- You accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model
- You ensure an efficient onboarding of new SaaS customers
- You support strategic customers and partners independently and advise them on the use of selected features of our software platforms
- You ensure a sustainable resolution of incidents by orchestrating an end-2-end process with involved departments (e.g. sales 2nd level support and development)
- You prepare relevant key figures for strategic customers and partners and present them in monthly performance dialogues
- You like to analyze structured data to support customer success through insights and KPIs.
- You act as a central interface for our back-office service
Qualifications :
- You have a degree in business administration business informatics and ideally several years of practical experience in the field of customer success management or similar
- You have prior experience in the e-mobility sector ideally combined with a solid understanding of SaaS business models and software products
- You have a high degree of self-motivation as well as a structured and self-organised way of working paired with a strong customer-centric mindset
- You have strong communication skills across different hierarchical levels on the customer side
- You shine with a hands-on mentality. You like to familiarise yourself flexibly with new topics
- At best you have initial professional experience in an interface function with a high customer focus and have already had initial contact with CRM systems (e.g. Salesforce)
- Ideally you have a data affinity and use it to identify usage patterns track success metrics and proactively drive customer engagement and retention.
- You have very good written and spoken English and German skills ideally additional language skills such as Spanish and/or French
Additional Information :
- A purpose-driven company driving Europes transition toward electric mobility
- Passionate colleagues with a hands-on mentality
- A safe and future-oriented workplace as part of the Kostal group
- Flexible working hours and location
- Great opportunities for career growth
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
