Business Management Officer - French Speaker
Business Management Officer - French Speaker
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Job Description
Team presentation and main goal:
The CIO Office is a transversal department working for the IT of the group. This aim of this area is foster a consolidated view of IT that is split in various business units enabling enhanced management and communication for the scope.
The CIO Office operates in close connection with the support functions to promote more efficient channels of communication for management control.
The main areas of scope of the CIO Office are: Project based management associated with resources activities and planning control. In addition it includes control activities associated with KPI implementation and monitoring financial and Budget control. As well the CIO Office aims to harmonize the practices and rules to facilitate a crosscutting understanding of the challenges and the needs.
Main tasks and goals:
As a Junior Business Management Officer within the CIO Office you will play a pivotal role in ensuring the operational efficiency of the teams by supporting them in the resource management time tracking and portfolio project management activities. A good understanding of the processes as well as the business needs coupled with good communication skills will be key to support the users worldwide. Your key responsibilities will include:
- User Support and Communication: Serve as the primary point of contact for approximately 6000 users globally providing timely and reliable support via various channels.
- Administrative Functions: Manage and resolve tickets by executing updates and processes within tools such as Saphir Ressource and ActivBPCE. These tools are integral to time tracking resource management and project portfolio management.
- Project Involvement: Participate actively in the ongoing deployment of the ActivBPCE time tracking tool. Collaborate with stakeholders to understand their requirements and ensure that the tool meets business needs effectively. Your proactive approach will be crucial in facilitating smooth project execution and stakeholder engagement.
- Continuous Improvement: Work closely with the product team to identify opportunities for enhancing the time tracking solution. Your insights should be translated into user stories and technical feature requests to gradually align further the tool with the business needs.
- Business Understanding: Develop a comprehensive understanding of business activities and processes by collaborating with both the project and product teams.
- Financial Support: Assist in preparing and supporting processes related to budget reviews forecasts and P&L management at both local and global levels. This may include managing man days details and reconciliation with invoice amounts involving gap analyses to identify discrepancies between defined targets and actual performance.
- CrossDepartment Collaboration: Liaise with various departments and stakeholdersincluding Finance IT Operations and Complianceto address issues and gather requirements related to financial topics. Your ability to build relationships and communicate effectively will be key to successful collaboration.
- KPI Management: Support the production review and updating of the support KPIs as well as monitor project KPIs to ensure alignment with business objectives.
Given the significant volume of francophone end users you will engage with fluency in French both written and spoken is a requirement for this role. This proficiency will enable you to effectively address support requests and ensure adherence to established processes.
Qualifications :
- Relevant degree for the role.
- Up to 2 years experience in customer support management control and/or project management.
- English fluency mandatory and a good level of French (at least a B2) mandatory.
- Advanced knowlegde of the common office tools (Power Point Excel Word)
- Good communication skills.
We will only consider English Cvs.
Additional Information :
Early morning. Campo 24 de Agosto. In4 minutes you are clocking in at the office. After grabbing acup of coffee and fresh fruit pick up yourlaptop and choose your spot for the day. Its going to be a busy one:French classbefore lunch and just after quickmedical appointmentat Natixis doctors office.
Lunch break. Outside in the bigterrace(look at your crops at theUrban Garden; ready to harvest!) or if you feel like stretching your legswalk downtownto grab lunch.
Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks reports calls some jokes with your teammates). End it on a high note: just onePlayStationgame or the final match for thatpingpongtournament.
Tomorrow you complete thatcertified technical trainingand the day after you willwork from hometaking advantage to finally do thatonline course on you are done with your tasks for the day you can visit the office for aboard gamessession or show up at the rehearsal of one ofNatixis that is too steady for you meet your colleagues tosurfsome waves or join them in afootball match.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
