Business Analyst II, Customer Partner Trust

The Selling Partner Trust & Integrity organizations North Star vision ensures that while bad actors are effectively blocked legitimate selling partners can build and grow their businesses without disruption fostering trust and confidence in Amazons store integrity worldwide. Within this framework the Selling Partner Support Operations (SPTO) Registration and Compliance Escalations Support (RCES) team manages high-priority escalations across executive legal PR and regulatory channels.
RCES teams scope encompasses multiple verification compliance and Regulatory programs. Through close partnership with product tech and operations teams RCES provides comprehensive resolution on escalations while conducting detailed Root Cause Analysis (RCA) where required. Beyond immediate issue resolution through Close Loop Mechanism (CLM) program RCES plays a crucial role in improving the selling partner experience by identifying process gaps and developing and tracking effective scalable solutions to prevent similar issues from arising in the future.
About the Role:
Were seeking a highly analytical Business Analyst to join our RCES team to analyze complex business decisions develop workflow tools and transform large-scale datasets into actionable insights through dashboards and automated solutions. The ideal candidate will have strong SQL proficiency and experience with visualization tools like Quicksight Tableau or Power BI along with the ability to work across multiple data platforms including AWS. This role requires someone who can design effective data schemas leverage internal AI tools to automate root cause documentation and VOS data summarization while collaborating with Business Intelligence and Data Engineering teams. The position demands expertise in handling real-time and near real-time data strong problem-solving skills and the ability to elevate our technical capabilities while working with our distributed analytics team to drive process improvements through automation and data-driven solutions.


- Bachelors degree in Business Analytics Computer Science or related field
- 5 years experience in data analytics with advanced Excel proficiency (VBA pivot tables array functions power pivots)
- 3 years hands-on experience with data visualization tools (Tableau Quicksight or Power BI)
- Strong SQL proficiency and experience working with large datasets
- Demonstrated experience in requirements gathering and metrics-driven analysis
- Track record of translating complex data into actionable business recommendations
- Experience collaborating with cross-functional teams and influencing senior stakeholders
- Background in automation and process improvement initiatives
- Strong problem-solving and analytical skills with attention to detail
- Excellent written and verbal communication skills
- Experience with AI/ML tools and automated workflow development

- Masters degree in Business Analytics Data Science Finance or related quantitative field
- 3 years experience in business analytics risk management or related analytical fields
- Knowledge of AWS services and cloud-based data platforms
- Experience working with global distributed teams
- Project management experience leading cross-functional initiatives
- Background in process automation and optimization
- Understanding of risk management frameworks and compliance processes

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