Sr Account Manager - Strategic Accounts
Sr Account Manager - Strategic Accounts
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1 Vacancy
Job Description
Overview
About Cretex Medical
Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding laser processing metal stamping and device assembly. Learn more at
Postion Summary
The Sr Account Manager Strategic Accounts is responsible for delivering a high level of service and partnership to designated strategic accounts. This role focuses on building deep valuedriven relationships ensuring seamless execution of service delivery and aligning account activities with both customer and company strategic goals. Working closely with internal teams and customer stakeholders the Sr Account Manager Strategic Accounts plays a critical role in customer satisfaction retention and growth within strategic accounts.
Responsibilities
- Develop and maintain productive relationships with key stakeholders at all levels within strategic accounts acting as the voice of the customer to internal teams.
- Serve as the primary point of contact for strategic accounts within the operating company ensuring consistent communication proactive problemsolving and responsive service.
- Manage daytoday customer needs support pricing discussions and drive customer satisfaction retention and profitability.
- Partner with Business Development and Sales teams to identify growth opportunities within strategic accounts and support proposal development and pricing strategies.
- Prepare proposals and presentations to support sales strategies and execution of business plans.
- Identify and nurture growth opportunities within existing accounts aligning customer needs with new service offerings or capabilities.
- Analyze and report on account performance metrics (e.g. quotes sales backlog delivery returns) identifying trends and recommending actionable improvements.
- Maintain accurate forecasts and customer data in CRM systems; monitor satisfaction metrics and document customer interactions.
- Collaborate crossfunctionally with operations engineering quality and customer service to ensure ontime delivery resolve issues and meet customer expectations.
- Participate in internal planning and SIOP meetings to align on customer demand and strategic targets.
- Coordinate and participate in customer meetings business reviews and account planning sessions including performance opportunities and forecasting.
- Support the resolution of customer complaints and financial issues in collaboration with Quality and Finance departments.
- Represent the company at industry tradeshows and customer events as needed.
- Engage in continuous improvement initiatives including participation in the Operational Excellence Program.
- Perform additional duties as assigned.
Qualifications
- Bachelors Degree in business engineering project management or a related field.
- 8 years of experience in account management or customer service roles with a strong emphasis on hightouch service or strategic customer relationships.
- Proven ability to manage complex customer relationships and navigate across multiple stakeholders.
- Demonstrated ability to plan schedule and work independently with a high degree of integrity.
- Willingness and ability to travel to customer sites and events (up to 15% of the time).
- Strong verbal and written communication skills; ability to prepare and present clear reports presentations and business correspondence.
- Ability to calculate figures and analyze sales data.
- Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint Publisher).
- Strong organizational skills and attention to detail.
- Ability to prioritize multitask and thrive in a fastpaced teamoriented environment.
- Capable of interpreting business and technical documents and solving practical problems.
- Ability to work in a manufacturing setting.
Preferred Knowledge Skills and Abilities
- 5 years of B2B experience.
- Prior experience supporting strategic or enterpriselevel accounts.
- Experience in medical device or other regulated manufacturing industries.
- Training or certification in customer success account management or project management methodologies.
What is it like to work at Cretex Medical
We recognize the contribution of every individual and promote growth safety and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement.
Here are some of things that employees have said about working for Cretex Medical:
- The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director a machinist or your boss. Everyone is always willing to help you figure out a project and get it done right.
- I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it.
- I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that passion in your work because you know what you are striving for is to save lives.
We encourage you to explore the many opportunities Cretex Medical can offer you as a valued team member.
Pay Range
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics discretionary holiday bonus program (based on years of service) Cretex University 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost wellness program with incentives an employee death benefit and employee sick and safe leave are available to all Cretex employees.
20hours:
Cretexs medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pretax health savings account healthcare and dependent care pretax reimbursement accounts; paid holidays paid time off; and our discretionary profit sharing program are available to employees working 20 hours/week.
30 hours:
Parental Leave accident and critical illness benefits optional employee spouse and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30 hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race color creed religion national origin sex sexual orientation gender identity disability age veteran status marital status family status status with regard to public assistance or any other protected status as required by law.
Our company uses EVerify to confirm the employment and eligibility of all newly hired employees. To learn more about EVerify including your rights and responsibilities please visit Experience:
Manager
Employment Type
Full-Time
Key Skills
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