AD, Creative & Digital Production, Web Operations

Band

Level 5

Job Description Summary

The Associate Director Creative & Digital Production (CDP) Web Operations will manage and optimize Website Content Design and Authoring (WCDA) operations as part of the Centralized Asset Services Team (CAST). As an internal organization CAST drives value for our stakeholders coordinating across the network to support the Novartis mission to improve patients lives.

This inhouse capability for website design and authoring operations across all USpromoted brands ensures full compliance on all related assets; and achieves measurable operational efficiencies quality and cost savings goals. This role will ensure our inhouse service can effectively and efficiently establish all capabilities with consistent standards and processes that are fit for purpose. The role will manage the endend process driving adoption and enabling operational & delivery excellence in the evolving needs of the business. This individual will be a key interface to drive operational excellence across Integrated Marketing Operations (IMO) holding companies and all related stakeholders. The role will lead colocated (US India Mexico Ireland etc.) teams to continuously enhance and elevate the SFMC operations to ensure excellence consistently and efficiencies. By partnering with IMO colleagues and other functions it will enable the MO function to operate more strategically with agility speed and execution excellence.

This position is based in East Hanover NJ and will not have the ability to be located remotely. This position will require 1015% travel as defined by the business (domestic and/or international). Please note that this role would not provide relocation and only local candidates will be considered.

Job Description

Key responsibilities:

• Lead delivery governance and operations of the centralized WCDA services from endtoend including active leadership and visioning planning implementation and operation stakeholder and communication management to ensure it meets time cost and quality requirements
• Serve as the point of contact for business interpreting requirements and needs to offer suitable solutions and develop partnership and integrated solutions. Monitor and control the execution of the program through all phases to ensure the timely delivery of services and outcomes and manage risks & issues.
• Partner with Drupal platform product team to understand the roadmap and enable the scaled operations for new features or releases. Coordinate with IT stakeholders to ensure the complaint content deployment.
• Plan mobilize and manage crossfunctional program teams across divisions and geographical boundaries including management of resource phasing solution roles and responsibilities and establishing a highperformance team and environment to drive highquality delivery
• Identify and implement automation techniques to reduce manual task increase resource productivity. Design & implement scalable operational model to address new launch requirements without increase in spend to do more with less
• As functional lead for WCDA Operations motivate and develop people across locations demonstrating Novartis values and behaviors driving positive change and enhancing internal capabilities/skillsets
• Identify contribute to champion and embed delivery processes/standards and continuous improvement initiatives across the team
• Ensure operational and performance metrics and benchmarks are in place optimized achieved and remediation plans are in place and adhered to while adhering to regulatory and compliance process
• Proactively manage work volume track progress against agreed timelines and prioritize resources to meet overall project and solution objectives. Provide insight and input to optimize the effectiveness of brand WCDA Operations requests and services to drive greater agility and flexibility
• Provide financial management and oversight of the team including performance and productivity bottomline operating costs and quality performance

Essential Requirements:

• 5 years commercial experience in the area of design/marketing/program management within creative /advertising/consulting agencies inhouse agency or Marketing department including leading and managing service resource/people management/planning across multifunctional teams and complex matrix environments
• Experience having led and implemented commercial and/or Marketing Operations and respective best practices across the pharmaceutical industry with ability to translate into commercial strategy
• Understanding of regulatory guidelines and implications of brand strategy related to website development
• Excellent crossfunctional skills with the ability to work and lead a crossfunctional team in a matrix environment. Strong process/project management skills.
• Strong presentation interpersonal verbal and written communication skills.
• Demonstrated leadership experiences and capabilities including the ability to influence and collaborate with peers develop/coach others and oversee/guide the work of other colleagues to achieve meaningful outcomes and create business impact
• Relevant program management experience in managing large enterprise programs/teams across functions and locations in a matrix structure
• Track record of operational excellence including financial and operational metrics and accountability
• Ability to thrive in a complex matrix organization acting as a voice of discipline and structure to enable the development and deployment of operational solutions that meet the needs of the business

Desirable Requirements:

• Experience in content management in CMS platforms

The pay range for this position at commencement of employment is expected to be between $152600 and $283400/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to call 1 (877)and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$152600.00 $283400.00

Skills Desired

Agility CrossFunctional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Waterfall Model