Product Manager, Technical
Product Manager, Technical
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
The Product Manager Technical for ITOM and AIOps will play a pivotal role in redefining how TMobile delivers operational excellence through automation intelligence and platform enablement. This product leader will focus on driving TMobiles observability configuration management and AIbased operations strategy. Working across sophisticated enterprise ecosystems this individual will connect the dots between infrastructure health service reliability CMDB/CSDM maturity and realtime insightspowering the next evolution of IT operations.As a strategic datasavvy and technically grounded product manager you will define and implement the product roadmap across ITOM and AIOps capabilities including Event Management Discovery Service Mapping Health Log Analytics and the broader CMDB/CSDM strategy. You will partner closely with Engineering Architecture and Business collaborators to deliver outcomes that reduce operational toil increase clarity and drive continuous improvement in service delivery.
Job Responsibilities:
Vision Strategy and Analysis
Own the product vision and strategy for TMobiles ITOM and AIOps ecosystem focusing on platform maturity automation and realtime service intelligence.
Identify and prioritize features through customer needs data insights and operational difficulties.
Analyze emerging trends in observability AI/ML and infrastructure monitoring to craft longterm strategy.
Communicate clear and compelling product narratives to leadership tying technical execution to business value.
Customer Evangelist
Maintain an indepth experience with internal users (e.g. operations infrastructure SRE product teams) driving meaningful feedback loops and enabling usercentered improvements.
Serve as an advocate for operational consumers by integrating telemetry health dashboards and proactive issue detection into product priorities.
Promote a datadriven approach to user engagement integrating ServiceNow PA event correlation and platform usage analytics into roadmap decisions.
Product Execution & Technical Delivery
Translate intricate technical requirements into actionable features epics and stories that align with business goals and Agile team workflows.
Maintain a prioritized backlog for ITOM and AIOps delivery teams ensuring features are clear timely and customercentric.
Monitor KPIs related to system health automation coverage and service reliability using these to advise decisions and track impact.
Align closely with developers and architects to ensure product quality platform scalability and longterm maintainability.
Relationship & People Professional Development
Build positive relationships with collaborators in Operations Engineering DevOps Cybersecurity and ServiceNow Platform teams.
Enable and mentor team members through technical storytelling platform insights and documentation that builds adoption and selfservice capabilities.
Represent ITOM products in strategic steering committees risk reviews and incident response retrospectives.
Education and Work Experience:
Bachelors Degree Computer Science Engineering IT or equivalent experience. (Required)
3 of handson experience in a technical role involving production code development solution engineering or technical architecture within a largescale company application or product environment
5 years of relevant Product Management experience in an agile software product development environment. Required
Knowledge Skills and Abilities:
Deep understanding of ITOM & AIOps ecosystems (Event Management Discovery Service Mapping CMDB Observability)
Strong technical proficiency with infrastructure platforms (cloud/onprem) data pipelines and telemetry systems
Validated experience in product management across scalable technical and operational platforms.
Experience with agile software development practices and backlog management tools (Jira Aha Rally or equivalent)
Excellent communication documentation and partner leadership skills with the ability to convey technical concepts and data narratives to both technical and executive audiences
Strong data analysis capabilities using tools like SQL Tableau and ServiceNow Performance Analytics
Licenses and Certifications:
Certified Scrum Product Owner (CSPO) or Certified Scrum Master (Preferred)
ServiceNow ITOM or CMDB/CSDM certification (Highly Preferred)
Technical certifications in cloud (AWS Azure GCP) observability or automation platforms are a plus
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes occasional travel may be needed
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
