Assistant Manager CX
Assistant Manager CX
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Job Description
At Durabuilt our people are at the heart of our success. Guided by our core values - Innovative Driver Ownership Caring and Individual. We’ve become one of Western Canada’s largest window and door manufacturers and a proud recipient of Canada’s Best Managed Companies award. We’re seeking a driven solution-focused and people-oriented Supervisor Customer Operations to help lead our dynamic Customer Experience team.
What You’ll Do
- Lead day-to-day operations of the Customer Experience department including staffing scheduling and service execution.
- Supervise and coach a diverse team fostering high performance and continuous growth.
- Resolve complex customer service issues with a calm confident and professional approach.
- Collaborate across departments (Service Dispatch Warehouse) to ensure seamless project execution.
- Monitor performance metrics vehicle schedules job readiness and team efficiency.
- Support recruitment onboarding and ongoing training for customer-facing staff.
- Drive a culture of safety accountability and innovation within your team.
What You Bring
- 5 years of customer service experience including 3 years in a supervisory role.
- Experience leading diverse teams in fast - paced environments ( manufacturing construction or field service is a strong asset).
- Excellent communication critical thinking and organizational skills.
- Proven ability to manage multiple tasks and solve problems with urgency and care.
- A customer-first mindset with excellent negotiation and coaching skills.
- Proficiency in Microsoft Office and CRM systems.
- Analytical skills with a problem-solving attitude.
- Strategic thinking with a results-oriented problem-solving approach.
- Willingness to travel and a passion for building lasting partnerships.
Why Join Us
At Durabuilt we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage that rewards your contributions we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job it’s a chance to build a rewarding future with a company that invests in its people.
Employment Type
Full Time
