Inside Sales Representative
Inside Sales Representative
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1 Vacancy
Job Description
Would you like to join a global growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossilbased materials. Besides enabling both businesses and consumers make more sustainable choices we strive to create a positive UPM experience for all our employees around the world. We live by our values trust and be trusted achieve together renew with courage. Join us in creating a future beyond fossils!
UPM Raflatac is looking for an Inside Sales Representative located in Mills River North Carolina.
Greetings from your future manager
In this role you will have the opportunity to call on our current customer base within a certain segment while also cultivating new business. Our Inside Sales team operates in a fastpaced environment where adaptability creativity and determination are key. If you are driven by a challenge and motivated by sales success we welcome you to join our team and contribute to our continued growth and success! Marie Olson Inside Sales Manager
What you will do
Develop sales margin AV and mix inline with the targets for the given customer portfolio of regular accounts
Acquire and develop new customers plan and lead customer meetings according to segmentation by phone effectively use sales tools to ensure all customer information is uptodate
Manage customer portfolios to deliver required level of profitability and take corrective actions where targets are not being achieved actively involve relevant parts of the organization including the Sales Team and SBUs to support in customer activity
Take responsibility of customer inquiry handling and claim handling with the target of solving customers problems deploy Field Sales or Technical Sales to visit the customer for solving a claim case provide product training and consultancy provide product consultancy and training upon customers needs via Skype or phone manage the resolution of commercial (nonjustified) complaints in alignment with UPM Raflatac claim handling policy
Provide market and business intelligence on customer activity competitor information and actions enduser information and requirements
Keep accounts receivables on target level and take action in case of overdue collect customers balance sheets and any other needed documents for credit control provide call planning and cadence and drive the delivery of the actions to develop customers business provide back up in the local sales team during vacations and absences
Participate where in industry events and exhibitions
Who you are
You have relevant commercial degree/education and technical understanding of complex products
You have previous work experience in sales or customer service especially in selling on the phone and ideally in BtoB environment
You have experience or knowledge of the packaging or labeling industry and market
You have interpersonal communication and networking skills
You have commercial and phone selling skills
Spanish fluency is seen as an asset
What we offer to you
A meaningful job We are innovative creators. Join us as we renew the everyday.
A caring community Our company is built on strong values and a shared commitment. We care about each other and about having a positive worklife balance.
Development opportunities We support your career development. As an international multibusiness organization we offer lots of opportunities for personal growth.
Responsible employer We are committed to ambitious sciencebased sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity offering a work environment where you can be yourself.
Comprehensive benefit package UPMs benefit package includes medical dental and vision insurance paid time off and a 401(k)retirement plan.
Learn about our Rewarding and our Ways of working
Additional information
The position is located in Mills River NC.
Travel Requirements: Potentially up to 15% working with sales teams and customers.
Hours: MondayFriday 8am5pm
If you are interested in this job offer please submit your application via button by May 30th 2025.
Only candidates authorized to work within the United States without sponsorship will be considered.
If you have any technical issues with submitting your application please contact our HR Service Center at or 1.
This Job Description is intended to be a guide and is not intended to be a contract of employment explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.
UPM North America is an Equal Opportunity Employer.
UPM Raflatac offers highquality selfadhesive paper and film products including label materials graphics solutions and removable selfadhesive products. We operate 14 factories and deliver our innovative and sustainable products through our global network of distribution terminals. We are one of UPMs growth businesses and employ around 3200 people. Our sales reached almost EUR 1.6 billion (USD 1.7 billion) in 2024. Read more:
#LIPOST
Required Experience:
Unclear Seniority
Employment Type
Full-Time
